Turning Customers into Superfans with Brittany Hodak

2025-11-11

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Text the show!How do you turn everyday customers into passionate advocates for your brand?Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business.What You’ll Learn:Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much better than the Golden Rul...

Text the show!

How do you turn everyday customers into passionate advocates for your brand?

Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business.

What You’ll Learn:

Why you want customers to become superfans
How customer apathy is the real risk to your business
One bad touchpoint can cost years of revenue
Brittany's SUPER Model CX playbook
Why the Platinum Rule is much better than the Golden Rule
How to craft a great apology

Be sure to check out Brittany's book, Creating Superfans, and her Six Weeks to Superfans Masterclass!

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Thanks for listening!

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