"Is customer experience training a one time process or is it ongoing?"
Sounds like this one will have a pretty simple answer, right? As with all things in business, ongoing training is always beneficial. For customer experience (CX) training, this sometimes isn't as straightforward as other types of on-the-job training. We talk about CX and our goals, but we don't take the time to connect those with other departments, which can leave our CX programs feeling disjointed.
In this week's episode, Jeannie dives into this seemingly easy question in more detail. She talks about how having a pervasive view of customer experience in your company culture creates the best environment for CX to thrive. Listen for actionable tips and suggestions that you can implement within your company to improve your customer experience (and employee experience), from training onward.
Learn more about your ad choices. Visit megaphone.fm/adchoices
002: Experience Action Podcast - Sponsorship Initiatives
New Podcast Introduction: Experience Action with Jeannie Walters
500: Bourbon Summit
499: The Present and Future of CX
498: Jay Baer, The Need for Speed
497: Looking Back on CX
496: Jeff Toister, The Guaranteed Experience
495: Common CX Mistakes
494: Jen Bailin, The Bright, Big Future of CX
493: Special Announcement
492: Zhecho Dobrev, The Value of Emotions
491: Answer to Abusive Customers: Shut Down Support?
490: Deon Nicholas, Human-Centered AI
489: Customer Health Score
488: Dr. Shirley Davis, Inclusive Leadership
487: Season Intro
486: Bourbon Summit, Season Finale
485: David Sakamoto, The Power of Transparency
484: Empathy and Leadership
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone
Businesses that Care Podcast (formerly Mere Mortals Unite)