Creating Legacy Businesses in Franchising with Steve Hockett, CEO of Great Clips

On today’s episode of Smart Franchising Podcast, we sit down with Steve Hockett, CEO of Great Clips, to talk about what it takes to build a legacy business in franchising.

Before leading one of the most recognizable brands in the industry, Steve started as a franchisee with a vision. Over the past 36 years, he’s helped transform Great Clips from 150 salons to over 4,450—all while keeping the business model simple, efficient, and franchisee-focused. His journey is a testament to the power of disciplined growth, strong relationships, and a commitment to what works.

Steve shares how the International Franchise Association (IFA) has helped protect and strengthen the franchising community, why staying laser-focused on haircuts has been a winning strategy, and how Great Clips has managed to avoid franchise litigation for nearly two decades. He also highlights the importance of franchisee involvement in decision-making through committees and task forces, fostering a culture of collaboration that has driven the brand’s success.

Whether you’re a franchisor, franchisee, or just love a great business success story, this episode is packed with insights you won’t want to miss!