The Staff Sentiment Index: Why 20% Labor Means Nothing

You can run a perfect 20% labor cost and still feel like your bar is one bad shift away from falling apart. 

Call-outs start stacking up, the vibe changes, and people show up physically but mentally they’re gone.

That’s usually the moment owners realize the numbers never warned them anything was wrong.

In this episode, we break down the Staff Sentiment Index and why labor cost doesn’t protect you from turnover, burnout, or walkouts. 

You’ll learn how to spot the early signals that someone is checking out, how to identify high performers who are quietly hurting your culture, and what actually predicts a quit before it happens.

If you want fewer surprises, less turnover, and a team that wants to be there, not just clock in, this episode is for you.

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