127 - The Psychology Behind Why We Fall In Love With Luxury Brands | Rory Sutherland

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Rory Sutherland is Vice Chairman of Ogilvy, and this conversation reveals why personal branding works, how luxury brands are destroying themselves by chasing scale over exclusivity, and why companies optimise completely wrong metrics that customers don't actually care about.

Learn why we substitute easy questions for hard ones when making decisions, how status currencies constantly shift from cars to experiences to education, and why expensive signalling through costly marketing actually works better than cheap digital messages.

Timestamps
00:00 Introduction
02:14 Why personal branding matters more in an AI-driven world
04:38 Family-owned businesses outperform PLCs in brand building
08:43 Why likeability often beats performance in service brands
13:45 The hidden value of charm and human interaction
16:36 Making travel better through experience, not speed
19:30 Obsessively specialising to build premium perception
26:21 Why status travel beats local cultural appreciation
34:06 Should we admire bold bling or quiet confidence?
36:53 Why digital culture shifts how we signal status
39:33 How luxury brands are losing cachet through ubiquity
49:03 Big screens, little phones and backwards tech habits
52:22 Influencer marketing revives old-school trust in digital
57:13 The danger of one-size-fits-all outrage in advertising
01:10:11 Expensive media still signals credibility and confidence

Links
» Escape the 9-5 & build your dream life – https://www.digitalplaybook.net/
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