Chapter 2 Episode 17: The Art of Service Recovery

In this powerful episode of The Marketing Pulse Podcast, we dive deep into the art of service recovery — how brands can turn a customer's negative experience into a lasting positive impression.

We explore:

   •   Why service recovery is critical for brand loyalty

   •   Practical steps to handle complaints professionally

   •   Real-life examples of brands that recovered brilliantly (and those that didn't)

   •   How marketing and customer service teams can work together to rebuild trust

Mistakes happen — but how you respond makes all the difference.

Tune in, learn, and sharpen your customer service skills!

Available on:

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