On this week's episode of Grease the Wheels, Uncle Jimmy shows the flip side of the coin when it comes to customers. While all customers deserve a base level of respect and empathy, there are some situations where they are going to try to turn the tables. We also get into some genuinely useful customer service tips for the customer facing technicians, or anyone doing side work. Good customer service is a huge market differentiator and can often make long-term customers that you make a lot of money off of while solving a lot of their problems. At the end of the day the old adage of “under promise and over deliver” rings truest of all when it comes to preventing tension with the customers. We also get into the phenomenon of the customer's internal clock and just how long they can remain a waiter until they need their car back, or need to find alternative transportation. This one is weirdly useful and completely checks out on a corporate communications level, but you’ve never heard this much interactional breakdown with this much swearing!
Also Uncle Jimmy’s Mom runs a scorched earth campaign on Midas for the better part of 4 decades.
Episode 291: Off The Hook
Episode 290: I Wanna Be Your Man
Episode 289: Time Is On My Side
Episode 288: Sgt. Peppers Lonely Shop Club Band
Episode 287: Back in the USSR
Episode 285: Get Back
Episode 284: Day Tripper
Episode 283: I Feel Fine
Episode 282: Ticket to Ride
Episode 281: We Can Work it Out
Episode 280: Why Don’t We Do It in the Road
Episode 279: Drive My Car!
Episode 278: Hello, Goodbye
Episode 277: All My Lovin'
Episode 276: Eight Days a Week
Episode 275: Come Together
Episode 274: Revolution #9: The EV Beatdown
Episode 273: Twist & Shout
Episode 272: A Day In The Life
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