How results-driven contracting improved outcomes for Chicago’s most vulnerable: An interview with Lisa Morrison Butler, former Commissioner, Chicago Department of Family and Support Services – Episode #202

Too often, contracting is seen as a back-office function, even though many government programs are actually implemented with contracted service providers. In reality, contracting — and contracting reforms — can be a key driver of better results in human services, including for the most vulnerable families and individuals.

We discuss specific steps in results-driven contracting with Lisa Morrison Butler, the former Commissioner of the Chicago Department of Family and Support Services (DFSS) and now the Executive Vice President and Chief Impact Officer at Results for America. She served as Commissioner of DFSS — the largest funder of human and social services in the city — for more than five years across two mayoral administrations. Under her leadership, she led an organizational transformation aimed at achieving greater overall impact, including overhauling the department’s approach to contracting.

Learn more:

• To hear other Gov Innovator podcast interviews on results-driven contracting, click this link.
• Read Lisa’s “Innovator Interview” with the Harvard Kennedy School’s Government Performance Lab on her efforts to improve outcomes at Chicago’s DFSS.

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