Episode #11: 3 ways to improve services

2022-07-04

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I have found most community orgs can improve processes by up to 20%. But what does it really mean when you break it down? I have found 3 main ways to improve processes. You can use Lean Six Sigma for at least one of them, but you don’t have to. You can mix and match to some degree, but any way you slice you have to do at least one of these to get results. In this episode, I walk through the 3 main ways you can improve services in your organization. These 3 ways aren't very sexy, but they work r...

I have found most community orgs can improve processes by up to 20%. But what does it really mean when you break it down?

I have found 3 main ways to improve processes. You can use Lean Six Sigma for at least one of them, but you don’t have to. You can mix and match to some degree, but any way you slice you have to do at least one of these to get results.

In this episode, I walk through the 3 main ways you can improve services in your organization. These 3 ways aren't very sexy, but they work regardless of size of the service or what it is you do.

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