460. AI from Hype to Utility: Agents, Governance & Real ROI

In this episode, host Michael Marchuk speaks with returning SS&C leaders John Bellone (Global CIO, Global Investor Distribution Services) and Jeremy Rossi (Global CIO, Intelligent Automation Analytics) about how enterprise AI adoption is shifting toward transparency and real utility. They discuss rapid progress in AI coding models, why adoption is harder outside software development, and how autonomous agents will change organizational design by pushing people toward higher-level decision-making while still requiring subject matter expertise. They address hallucinations, the need to challenge model outputs, and the importance of training through hands-on use. The conversation covers balancing innovation with global compliance via governance and guardrails, infrastructure competitiveness, choosing and maintaining the right models through testing, risks and benefits of insourcing versus SaaS partners, and separating hype from signal by focusing AI efforts on measurable business outcomes and experimentation.

Here's what we talked about on this episode:

- AI Shift to Utility

- AI Coding in the Enterprise

- Outcomes Over Hours

- Agents and Leadership

- Hallucinations and Trust

- Innovation vs Compliance

- Infrastructure and Competitiveness

- Choosing the Right Model

- Testing and Lifecycle Planning

- Insource vs Partner Ecosystem

- Cutting Through AI Hype

- Experimentation and ROI

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