Anni Leppänen is a lead service designer for the City of Helsinki. She is a passionate change maker, a strategic designer and a specialist in sustainability and systems transitions. She leads a team of designers working with digital services. Her team has service designers, UX/UI designers, content designers and user researchers. She is responsible for digital customer experience. In this interview Anni tell us about the project Proactive services 2023-2025. This is a key project in digital transformation strategy around proactive future services. They are building a design and data led programme around designing with futures, behaviour change and end-to-end services for life events.
Anni recommended to read a couple of articles written on design maturity in the city of Helsinki. Here they are: 1 & 2. Also Anni wrote one blog article. This is part of the serie of interviews to designers working in the Finnish public sector, on national or municipal level. 5 years ago we created a network of designers working in the public sector, so we know each other from this network. We have a vibrant community of peer learning and I am super thankful about it. We talk also about this network with Anni in the interview.
This interview is part of the lists: D&D in english, Gobierno y diseño, Finlandia y diseño y Diseño de servicios.
520. FUTURES 4. Seeds of change (United Kingdom). A talk with Eloise Smith-Foster
519. El futuro en la agenda pública (Colombia). Una charla con Juan Felipe Yepes
518. FUTURES 3. Behavioural insights (Estonia). A talk with Helelyn Tammsaar
517. Cocinando la innovación pública (Venezuela/España). Una charla con Marianna Martinez Alfaro
516. FUTURES 2. Inclusive Foresight (Finland/Sweden). A talk with Netta Korhonen
515. Diseño universal (Alemania/Argentina). Una charla con Michael Dorka
514. FUTURES 1. Collective transitions (Denmark). A talk with Christian Bason
513. HISTORIA 7. Investigar haciendo (Chile). Una charla con Hugo Palmarola
512. HISTORIA 6. Editar diseño (Argentina). Una charla con Cristina Lafiandra
511. HISTORIA 5. Visibilizar a la mujer (Argentina). Una charla con Silvia Fernandez
510. HISTORIA 4. Diseño estratégico (Argentina). Una charla con María Sanchez
509. HISTORIA 3. Imaginarios (Perú). Una charla con Margarita Ramirez Jefferson
508. HISTORIA 2. No ser ingenuos (España). Una charla con Isabel Campi Valls
507. HISTORIA 1. Conectarnos (Colombia). Una entrevista con Cesar Peña
506. CREATIVIDAD 5. Conectar (Argentina). Una charla con Nadia Marina Alves
505. CREATIVIDAD 4. Narrar la ciencia (Colombia/Argentina). Una charla con Carolina Vásquez Pérez
504. CREATIVIDAD 3. Innovar (España). Una charla con Juan Pastor Bustamante
503. CREATIVIDAD 2. Placer (México). Una charla con Ruben Vázquez Esquível
502. CREATIVIDAD 1. Desaprender (España). Una charla con Marga Iñiguez
501. FESTEJOS 3. El futuro del podcast (Argentina/Colombia/Holanda/España). Un panel con María del Valle Ledesma, María Fernanda Zuleta, Santiago de Francisco Vela y Ricardo Amasté
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