What does it look like to run a pet care business with heart? Sam Erbaugh, owner of Paw Beach Pet Care, shares her journey from interior designer to pet care entrepreneur. Sam shares how she rebuilt her life in Florida around joy, service, and sunshine—and how her business is a direct reflection of her personal values. Together, they discuss how to create a culture of genuine customer care, why team communication is critical, and how to grow a business without losing your soul. Sam’s story is a reminder that growth isn’t always about numbers—it’s about purpose, balance, and people.
What does it look like to run a pet care business with heart? Sam Erbaugh, owner of Paw Beach Pet Care, shares her journey from interior designer to pet care entrepreneur. Sam shares how she rebuilt her life in Florida around joy, service, and sunshine—and how her business is a direct reflection of her personal values. Together, they discuss how to create a culture of genuine customer care, why team communication is critical, and how to grow a business without losing your soul. Sam’s story is a reminder that growth isn’t always about numbers—it’s about purpose, balance, and people.
Main topics:
- Building customer-focused culture
- Transitioning from solo to team
- Emotional intelligence in leadership
- Balancing personal fulfillment and business
- Encouraging open employee communication
Main takeaway: “We show up & we put on that great attitude that this is the only dog in the world we’re going to see today.”
Every pet should be treated like the only one in the world—and that mindset changes everything. It’s not just about walking dogs; it’s about showing up with purpose, presence, and pride. When your team embraces that level of care, your clients feel it—and your business thrives. This episode of Pet Sitter Confessional is a masterclass in heart-led leadership. Tune in and get inspired to bring intention and joy back to your daily work. 🐾
About our guest: Sam Erbaugh is the owner of Paw Beach Pet Care based in Palm Beach County, Florida. After a career in interior design and a major life transition, Sam discovered her true calling in professional pet care. Since starting the business in 2017, she’s grown Paw Beach into a highly respected local brand focused on client trust, personal service, and cultivating a team of pet advocates who lead with empathy and excellence. Sam is passionate about restoring true customer service in the industry and supporting both pets and people with intention and care.
Links:
- Paw Beach Pet Care website: www.pawbeachflorida.com
- Pet Sitters International (PSI): www.petsit.com
- Pet Sitter Confessional resources for pet professionals: www.petsitterconfessional.com/resources
Check out our Starter Packs
See all of our discounts!
Check out ProTrainings
Code: CPR-petsitterconfessional for 10% off
📞 Call us: (636) 364-8260
Follow us on: Instagram, Facebook, Twitter
Email us at: petsitterconfessional@gmail.com
Full show notes and transcript
Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest.
Sponsored by:
❤️ Our AMAZING Patreon Supporters
Time to Pet
Visit: https://timetopet.com/confessional
Code: 50% off first 3 months
Peaceful Pet Music - Calm Music for Pets
🎶💜 From peaceful melodies to soothing nature sounds, this channel is your go-to spot when your pet is anxious and you don’t know where to turn.💜🐾
Subscribe now at https://www.youtube.com/@peacefulpetmusic
View more
