Ep. 287 - Cindy Pezza, PMAC, Practice Management, Podiatry Mgm Hall of Fame!

Join Drs. Jensen and Richey on Dean's Chat as we sit down with Cindy Pezza, PMAC — an expert in podiatric practice management with years of real-world success helping clinics scale, streamline operations, and strengthen leadership culture.

This episode is sponsored by Bako Diagnostics - tremendous supporters of the dermatopathology needs of podiatric physicians, and educating our students and residents!.

In this episode, Cindy breaks down what separates thriving podiatry practices from the rest, including systems that actually work, leadership strategies that build trust, and financial insights every DPM should understand.

Whether you're a practice owner, office manager, associate, or resident preparing for leadership, this conversation is packed with actionable takeaways you can implement today.
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Episode Highlights & Key Takeaways
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1. What Is Effective Practice Management?
• Beyond scheduling and billing — it's about building systems that produce predictable results.
• Differentiating process vs. personality in staff leadership.

2. Metrics That Matter
• Track KPIs like visit cycle time, recall rates, revenue per visit, and staff performance metrics.
• Financial fluency for physicians: understand margins, overhead targets, benchmarks.

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3. Leadership & Culture
• Culture isn't a poster — it's behaviors & expectations modeled from the top.
• Practical strategies for accountability without blame.

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4. Patient Experience Wins
• Small process improvements that impact satisfaction and retention.
• Communicating value and expectations throughout the patient journey.
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5. Avoiding Burnout
• Systemization isn't just efficiency — it protects clinician energy.
• Delegation as a discipline, not a luxury.

Enjoy this discussion with a leading podiatric management expert in podiatric medicine!
https://pinnaclepa.com/about-us/