Yanique Grant (@yaniquewagrant) is the Managing Director and founder of Professional Training and Occupational Services Inc., a customer experience training company here in Jamaica. She has worked with companies internationally to craft their customer experience to create raving fans and customers. Since starting her business in 2007, she has trained over 25,000 people in Jamaica and across the world.
She is also the host of the Navigating The Customer Experience podcast, where you’ll find more lessons, strategies and tactics for transforming your company’s customer experience. If you’re thinking about starting a company, we cover a lot of things you should consider first.
In this episode, we talk about:
How customer experience and employee culture are deeply linked; The best form of advertising for your company; The right way to turn a negative and explosive situation into a good opportunity for your business; and so much more.031 The Immigrant Advantage with Egbert von Frankenberg
030 Top 3 Lessons From Our First Year in Business
029 Intrapreneur Success Secrets with Sloane Jackson
028 Taking Huge Risks in the Face of Adversity with Garth Walker
027 Scott Dunn: Dominating the World of Entertainment Tourism
026 Ja'dan Johnson: Redefining the Young Entrepreneur
025 John Henry: Playing To Your Strengths & Forging Your Own Path
024 Andre Burnett: Turning Creativity Into An In-Demand Investment
023 Marcia Forbes: Building a Multi-Generation Family Business
022 Jason Resnick: Freelancing From Famine to Feast
021 Craig Powe: How to Scale Up From Scratch
020 Kelli-Dawn Hamilton: The Opportunity Mindset
019 Paul Carrick Brunson: From Mastering Skills to Building an Empire
018 Ray-St. Michael Williams: Transforming Jamaica through Data
017 Conrad Mathison: Building a Life Bigger than Success
016 Michael Dann: Leading by Example
014 Overcoming Failure
013 Kenia Mattis: Crushing Business Goals With Creativity
012 Tyrone Wilson: Achieving Success With Relentless Determination
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