Front of House & Hospitality All-Stars

So often we talk about restaurants in terms of food, but so much of your experience at a restaurant has nothing to do with what you eat. It's all about how a restaurant makes you feel, and that's what Matthew Brown (V. Mertz), Melissa Barnett (Semo Pasta + Wine), and Ron Mettler (Dante) discussed with me on this panel. We talked about ways to go above and beyond to delight guests, the magic of delivering above expectations, whether the customer is "always right", and so much more!

This was one of the most eye-opening conversations I've had on the podcast. As much as I love food, talking about the experience was truly special and helped me understand restaurants on a whole new level.

Featured Restaurants:

V. Mertz – https://www.vmertz.com/ Semo Pasta + Wine – https://www.semofremont.com/ Dante – https://www.danteomaha.com/

This is a Hurrdat ONE Production. Hurrdat ONE is a podcast network and digital media production company based in Omaha, NE. Find more podcasts on the Hurrdat ONE Network by going to Hurrdat ONE Website or visit Hurrdat ONE YouTube Channel! 

Timestamps:

00:00:00 Intro & Teaser 00:01:01 Hospitality Makes the Biggest Impression 00:03:50 Hospitality vs. Service 00:13:35 Is Hospitality Selfish? 00:21:01 Guest Expectations 00:28:59 The “Wow” Factor 00:39:14 Is the Customer Always Right? 00:55:13 Evolution of Food Service

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