Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders

2008-05-22

Download

In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael takes the idea further. How can you help reconcile these different interests (Production, Finance, HR, Logistics, etc), creating and nurturing connections which will help your customer reach its goals? The scenario is a high-level presentation to the senior management team or perhaps the board of directors. ...

In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael takes the idea further. How can you help reconcile these different interests (Production, Finance, HR, Logistics, etc), creating and nurturing connections which will help your customer reach its goals?

The scenario is a high-level presentation to the senior management team or perhaps the board of directors. This is “make or break”. How do you prepare for this kind of encounter? What are the competencies demanded by the situation? How can you advance your relationship with the customer towards becoming a partner in their preferred direction?

Feedback: Michael AT QBC.ie. Call or text +353 87 2602205.

Do you use iTunes? Click here to subscribe for free and have iTunes automatically download future episodes of this podcast. (More options)

Comments (3)