Today’s guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else’s control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.
Developing Enterprise AI for Humans - with Carm Taglienti of Insight
Decreasing Diesel and Social Risk in Logistics - with Tomas Ohlson of Einride
Data Governance and Legacy Tech Stack Challenges in Heavy Industry - with Rupam Baijal of Algoma Steel
Fighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of Riskified
Deploying AI in Healthcare and Life Sciences with Dr. Milind Sawant of Siemens Healthineers
Fostering Responsible AI Outcomes through Operations and Developer Workflows - with Ranjan Sinha of IBM
The Importance of Tribal Knowledge for the Success of AI Adoptions - with Edwin Pahk of Aquant
Driving Innovation and Clean Data in Finserv Information Flows - with Hossein Zahed of Capital One
Targeting Providers through Omnichannel Marketing and Patient Personalization - with Tom Hayes and Gareth Dabbs of IQVIA
Setting Strong Foundations for Modernization in the Era of Everything AI - with Carm Taglienti of Insight
Leveled Approaches to AI for Asset Management Challenges - with Aman Thind of State Street
The Market and Tech Forces Shaping the Future of Software Development - with Tsavo Knott of Pieces
Transforming the Enterprise-Level Customer Experience with AI - with Jason Aubee of TechSee
Driving AI Adoption in Insurance - with Ryann Foelker of American Family Insurance Group
Essentials for AI Infrastructure and Object-Based Storage for Enterprises - with Anand Babu Periasamy of MinIO
Driving Responsible AI Approaches Through Executive Buy-In - with Steve Astorino of IBM
AI and the Future of the ‘Enterprise Deep State’ - with Alan Boehme of H&M
Automation and Augmentation in Development Tools - with Tsavo Knott of Pieces
Driving Partnerships and Prioritization Strategies for AI in Financial Services - with Julie Winkler of CME Group
Tracing AI and Natural Language Processing’s Journey to the Mainstream - with Matt Berseth of NLP Logix
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