From Mortgages to Diamonds: AI-Powered Personalization in Sales

This week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper, and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers. They’ll share how they’re leveraging LivePerson’s AI solutions to transform customer interactions—whether it's through personalized chat, voice AI, or real-time data insights. From driving sales to creating standout customer experiences, Chris and Madhura reveal how AI is delivering real, measurable results.

Join us as we discuss:

• How Mr. Cooper and Signet use AI for real-time, personalized sales.
• The importance of routing customers to the right agents on their preferred channels.
• How Signet boosts agent productivity with AI for seamless interactions.