Central Line: The AAHA Podcast
Education
As a veterinary receptionist, veterinary chaplain (yep, that’s a thing!), and volunteer with Not One More Vet (NOMV), Kelly Drescher Johnson, M.Div, makes her first of two appearances on Central Line in honor of Veterinary Receptionist Week, 2023. With a Master of Divinity degree, Kelly’s road to vet med has been winding – but now that she’s here, she doesn’t seem like she’s planning on leaving anytime soon, and that’s a good thing for all of us!
While many of us have grown used to “client services representative” or similar titles, Kelly chooses to identify as a veterinary receptionist because, as she points out, every “front of the house” position is a little different, and the title you use should depend on the duties yours involves. Get to know Kelly in this episode – including why she feels that providing monogrammed scrubs and continuing education might mean more to many CSRs than a promotion to management – and stay tuned for her second appearance later this year, where she talks about how she found her way into veterinary chaplaincy.
Find Kelly at www.veterinarychaplaincy.com and on LinkedIn.
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org.
This podcast episode was produced by Clear Contender, LLC.
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Wellness Insights for Vet Med Professionals and Beyond with Courtney A. Campbell, DVM, DACVS-SA
Crafting Delightful Experiences in Veterinary Medicine with Peter Weinstein, DVM, MBA
Promoting Pet Health While Navigating the Nuances of Veterinary Nutrition with Martha Cline, DVM, DACVIM (Nutrition)
Graceful Self-Promotion and Podcasting Tips for Vet Med Professionals with Casey Callanan, MBA
Passion, Purpose, and the Profound Impact of Storytelling on the Veterinary Profession with Jennifer Brocker
Senior Dogs, Super Moms, and Singular Service with Julie Buzby, DVM
People: The Ultimate KPIs with Zach Mercurio, PhD
Bridging the Language Barrier and Empowering Veterinary Care Through Inclusivity with Esmeralda Cano, DVM
”What Can We All Learn from Equine Veterinarians?” with Mike Pownall, DVM, MBA
Fostering a Passion for the Veterinary Medicine Leaders of Tomorrow with Niccole Bruno, DVM
Gems from the Guidelines: Management of Allergic Diseases with Julia Miller, DVM, DACVD
Hospitality and Healthy Teams: Central Line Live from AAHA Con with Debbie Boone, CVPM, and Josh Vaisman, MAPPCP (PgD)
What Energizing and Empowering Veterinary Teams Looks Like with Alyssa Mages, BS, CVT
Elevating Veterinary Excellence: A Path to ’Leveling Up’ with Amanda Shelby, RVT, VTS (A&A)
Positive Veterinary Leadership in the Wild: San Francisco SPCA with Sara Taylor, RVT
Leading Up for Technician Retention with Heather Prendergast, BS, RVT, CVPM, SPHR
”Technician Retention Starts with Positive Leadership” with Natalie Boursiquot, BS, RVT and Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC)
Connections Are Key to a Flourishing Life with Andi Davison, LVT, CAPP, APPC
Words Are Hard: What to Say When That Conversation Comes Up (Again) with Sarah Wolff, DVM
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