This week on the Frontline Innovators we have a special guest from Alaska.🥶 Ally Dykes, PMP, is the Senior Manager, IT Programs at the largest telecommunications provider in Alaska, GCI.
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Ally's expertise lies in monitoring and executing business operations programs while enacting transformational change to support emerging requirements and sustainable technology development.
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Quote: "Every time a new piece of technology or device gets rolled out - that's learning. It's not just the corporate impact of what goes into the infrastructure to make it happen, but then the frontline people all of a sudden have to learn something new."
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Key Takeaways:
âž– Analog process shouldn't be applied to a digital tool
âž– Don't get stuck in waterfall methodologies with your frontline
âž– Simulations help the frontline adopt technology sooner
âž– Most organizations went through two years of digital transformation in six months
âž– Remember that somewhere on the other end, there's a customer that's being affected by the outage of the service
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LinkedIn: Â https://www.linkedin.com/in/ally-dykes/
Company Website:Â https://www.gci.com/
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Here's other ways you can listen:
Amazon Music - Â https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
Apple Podcast - Â https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
Spotify - Â https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
Stitcher - Â https://www.stitcher.com/show/frontline-innovators
Google Play - Â https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
Youtube - https://youtu.be/7koQFIqF1E8
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Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com
Attracting And Retaining The Frontline - Episode #125 - Justin Eubanks
Choosing The Right Device To Train Your Frontline - Episode #124 - Jerry Ryan
Supporting Your Technology Ambassadors - Episode #123 - Don Jacobson
Co-Creating Change With The Frontline - Episode #122 - Julie Whitten
Articulating The Right Problem With Your Frontline - Episode #121 - Nea Christensen
Sustainable Change For The Frontline - Episode #120 - Bill Padula
Sustainable Change for the Frontline - Episode #118 - Jennifer Martindale & Stacy Gibbons
Your Frontline Is The Most Important Asset Part 2 - Episode #116 - Gary Brown
Your Frontline Is The Most Important Asset Part 1 - Episode #115 - Gary Brown
Finding A Work/Life Balance For The Deskless Worker - Episode #114 - Sean McCarthy
Using A Human Perspective To Ensure Tech Adoption - Episode #113 - Kayla Thorpe
Consistency With The Frontline - Episode #112 - Dave Rozelle
Supporting The Frontline Generationally - Episode #111 - Gail Norris
The Impact of Shortages In The Workforce - Episode #110 - Steve Mason
Frontline Communication Is Not One Size Fits All - Episode #109 - Cori Chang
The Intersection of Tech & Constraining Workforces - Episode #108 - Gyner Ozgul
In Their Shoes - Episode #107 - Carl Hefele
Understanding The Kinesthetic Learner - Episode #106 - Marie Elliston
Keeping Frontline Technology Grounded - Episode #105 - Andrew Lorraine
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