More Than Words: Changing the Story in Care Plans

Care plans are meant to reflect a person, but the language we use often tells a different story. In this episode, Emily Connors and Ruth Minnema explore how everyday phrases like “non-compliant” or “refuses care” shape how people are seen and treated. They unpack why deficit-based language persists, and what it takes to shift toward person-directed, partnership-based care. Because changing care doesn’t start with rewriting everything. It starts by noticing the words we choose. For more information, check out https://www.perspectivescoaching.us/