Practicing a Customer Service Mentality in an Unfriendly World with Dr. Ron Johnson S3 EP#74

In this episode, my guest Dr. Ron Johnson discusses the topic "Practicing a Customer Service Mentality in an Unfriendly World."

Customer relations is the company-wide process of nurturing positive relationships with customers. Every action taken by every person in the business or ministry contributes to or detracts from a positive customer relationship.

Dr. Johnson is the author of the book Customer Service and the Imitation of Christ. Millions of people all over the world work in customer service call centers, often in high-pressure situations. With over 22 years' experience working in call centers, Dr. Johnson learned a number of things about serving Christ in this environment. He has learned how to stay in touch with God while serving others; how to have compassion for those he serves, even when they're angry; how to deal with deadlines and quotas that may not be realistic; how to deal with language barriers; how to rest while working; and how to view his job as part of the larger story of God's activity in all of life. Most of all, he has learned that customer service is an unconventional ministry that's sorely needed in our world.