In this episode, we dove into why efficiency is becoming the new superpower for retailers. We had the pleasure of chatting with James Brooke, CEO of SWEFT, David Kohn, a regular contributor, and Michael Robinson, Chief Product Officer at SWEFT together with Mark Pinkerton from Prospero. They shared insights on the challenges retailers face post-pandemic, the need for profitable growth, and the crucial role of technology in improving efficiency. We also discussed how e-commerce integration, reducing time to market, and managing product information are key to staying competitive.
Plus, we touched on the importance of company culture and employee experience in driving efficiency. The future of retail efficiency looks to be a blend of AI augmentation and a more interconnected, transparent organization that focuses on value-added activities.
Why you probably don't need to replatform - but why you might - Multichannel Success Podcast S3e1
Why your conversion rate obsession is obsolete - or is it? Multichannel Success Podcast S3e2
Why you don't need an SI - Multichannel Success podcast S3e3
Why you need more channels.....or not - Multichannel Success podcast S3e4
Why you will fail without AI - Multichannel success podcast S3e5
Why Agile is dead - Multichannel podcast S3e7
Optimising Digital & Physical - The Multichannel Success Podcast S2E6 - with Paul McDermott from Matalan
HR the Digital Challenge - The Multichannel Success podcast S2E5 with James Minter from Harrington Tame
Improving Culture & Process - The Multichannel Success Podcast S2E4
Understanding Headless Commerce - The Multichannel Success Podcast S2E3 with Vikram Saxena from Better Commerce
Better Digital Strategy & Planning - The Multichannel Success podcast S2E2
Black Friday - what did consumers think?
Lowering the costs of returns - The Multichannel Success Podcast S2E1- with Peter Hietala from Easycom
Season 1 Episode 1 - Customer Retention
Season 1 Episode 2 - Customer Acquisition
Season 1 Episode 3 - Social Media with Ben Muir from Unsociable
Season 1 Episode 4 - Customer Experience (CX)
Season 1 Episode 5 - Trading Effectiveness.
Saeson 1 Episode 6 - Data Analytics & Insight
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