Episode 16: John Buchanan

John Buchanan joined Chicago-based Lettuce Entertain You Enterprises 42 years ago, and his continuing respect for the organization assures him he made a good choice. In his successful career with the 120-unit restaurant group, he progressed from unit management to systems development to establishing the company's Human Resource department, and then creating the Lettuce Entertain You Consulting company.

Says John, "Over time, operating rules and regulations may change along with consumer trends; however, a corporate culture based on the importance of fairness and purpose doesn't." While people may first visit restaurants for the food, they tend to return because the company has paid attention to staff selection, training and ongoing development. It's a people business after all.

John is bullish on today's independent restaurant market, and feels operators can set themselves apart with passion, creativity and adaptability. Through years of consulting, he has found that many concept founders do not become the best leaders; however, John feels that as long as owners remain open to professional development, they can be coached. In his office hangs a sign with the message: "Think you can? Think you can't? Either way you are right."