ChargeForward With Chargebacks911
Technology
The travel space was hit especially hard by the COVID-19 pandemic. For merchants, this created a need to explore new options in payments and payment methods.
Join Harlan Hutson, Director of Strategic Partnerships for Fi911 and Paul van Alfen, Travel Payments Strategist for Up in the Air as they discuss the latest in travel payments.
For consumers, credit cards became even more important as a safe haven against non-delivery. How will this affect the merchant/acquirer relationship? What new opportunities exist for travel? And are there specific risks that merchants need to know about?
Learn about the “Acceleration of digital transformation” due to the pandemic. Consumers might have been accustomed to going out to stores, restaurants, and other brick-and-mortar outlets, but couldn’t. Using apps for delivery, click-and-collect, and other practices was “for certain demographics, for the older generations, probably not yet ‘business-as-usual’ as it would be for younger generations.” Mobile payments offer advantages and disadvantages for security. They’re more secure, so “When you use your mobile device, it’s an EMV transaction. It’s authenticated. It was you, it’s your device, your face scan, your fingerprint. So, you can chargeback it, but no, you did it.” At the same time, the ease of filing chargebacks on mobile transactions has its drawbacks. “It helps gives confidence in the use of cards overall, but it also probably makes more people aware of [the chargeback process], and they might try it out in other areas as well.” Credit is not as widely used in Northern European countries like Germany, The Netherlands, and the Nordic countries. This has allowed for wider use of debit, and direct debit payments in particular, in the travel space.
Why Processors Panic Over Chargebacks: Working together to keep your merchant account open (Webinar Replay)
3 Steps to More Secure Transactions: Using Payment Data to Reduce Fraud & Chargebacks (Webinar Replay)
Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)
Travel Suppliers’ Guide to Market Expansion: Generating Revenue through New Markets in Travel and Hospitality (Webinar Replay)
Chargebacks and Technology: How Chargebacks911 Is Revolutionizing Dispute Management for Merchants (Webinar Replay)
Harnessing Chargeback Data: Leveraging What You Learn from Customer Disputes (Webinar Replay)
Merchants Speak Out: Lessons Learned from the 2023 Chargeback Field Report (Webinar Replay)
Compelling Evidence 3.0: Are You Ready for the Latest Visa Evidence Evolution? (Webinar Replay)
Finding a Better Alternative: Integrating Alternative Payments While Lowering Friction At Checkout (Webinar Replay)
Chargeback Accounting: Why It’s so Difficult - and Tips for Making it Easier (Webinar Replay)
The Changing State of Global Fraud: How Fraud Is Adapting to a Global Market (Webinar Replay)
Automating Chargeback Representment: The Pros and Cons of Using Automation to Fight Invalid Chargebacks (Webinar Replay)
Lessons learned from the 2022 Chargeback Field Report (Webinar Replay)
The Home Cart Advantage: How Localization Impacts the Payment Experience (Webinar Replay)
The Key to Profitable Payments: Optimize Your Chargeback Management With 5 Best Practices for Payments (Webinar Replay)
Building Better Unboxing: Thinking Outside the Subscription Box (Webinar Replay)
Mastercard and Acquirer Collaboration: Understanding Upcoming Changes to the Dispute Lifecycle (Webinar Replay)
The Monstrous Cost of Fraud: Uncovering the Fraud Costs That Lurk Just Below the Surface (Webinar Replay)
Facing the Future: What we learned from the 2021 Chargeback Field Report (Webinar Replay)
Chargeback Prevention Jargon: Translating CDRN, RDR, Order Insight & More Into Plain English (Webinar Replay)
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