As eDiscovery and litigation support professionals, training end users can become an important part of your job. Most of us don’t have teaching experience, but the better you are at training, the easier the rest of your job will be. A well-trained review team leads to a smooth production; a well-trained trial team leads to fewer midnight phone calls. In this snackable podcast series we talked to three lit support professionals with strong training skills. Holland & Knight has developed an admirable training program on Relativity for their reviewers – we spoke to Kristen Wiwczar about what she’s learned from teaching others. Jessica Carter of Driven helps Driven’s corporate and law firm clients develop workflows and best practices on One, Relativity and Brainspace – she has insights on keeping users engaged and how law firm lit support staff can supplement vendor training. Ethan Hirsch of Ipro trains his customers on Trial Director and the Ipro suite of eDiscovery tools - he spoke about going onsite during the pre-trial crunch and what’s different about training for trial.
Moderator:
Gillian Glass, CRM, CEDS - Director of Legal Services, Farella Braun + Martel
Speakers:
Kristen Wiwczar - eDiscovery Services Managed Review Center Manager, Holland & Knight
Jessica C. Carter - Consulting Analyst, Driven
Ethan Hirsch - Training Consultant, Ipro
#0022: (DEIC) DEIC Podcast with Mari Sun and Professor Jang
#0021: (WWL) Women Leaders Podcast with Meghann Barloewen and Jaclyn Walkins
#0020: (CCT) Working In eDiscovery - Communication Best Practices
#0019: (CCT) Frenemies: Building a Collaborative Legal Ops Program with Outside Counsel
#0018: (CCT) Cracking the Code: Understanding and Applying the new LMA Body of Knowledge in Legal Marketing
#0017: (CCT) When Is It Too Much Data?
#0016: (CCT) Essential Skills Needed to be an eDiscovery Expert - Part 1 - Problem Solving
#0015: (CCT) Clear is Kind Providing Actionable Feedback and Setting Up Your Team for Success
#0014: ILTACON Successful Best Practices for Business Partners
#0013: (CCT) Data Mapping and Why Every Firms Needs to Do It
#0012: (CCT) Sitting in the Hot Seat 2: Trial and Terror
#0011: Joyous Leadership Series, Part 3: Trust and Transparency
#0010: (CCT) How and When to Train Attorneys for Best Long-Term Technology Success
#0009 (CCT) Where’s Better to Build a Career in eDiscovery Within a Law Firm or At An External Consultancy
#0008: Catalyst: Women Leading Change - Co-Chair Interview
#0007: (CCT) Data Debt
#0006: Joyous Leadership Series, Part 2: Listening
#0005: Sit-Down with EVOLVE Co-Chairs Kenneth Jones and Joshua Smith
#0004: (CCT) Mastering Legal Ops: How to Get It Right and What Happens if You Don’t?
#0003: (CCT) Incorporating Large Language Models (LLMs) in the Legal Arena
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