Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main Street U.S.A. as I entered the Magic Kingdom on Day 1 when it reopened last July. But how do you make it happen every day and in every Guest interaction? That's what we'll address in this Disney at Work podcast. We'll talk about the concept of "assertive" friendliness. We'll showcase different approaches for making people welcomed, and we'll offer you complimentary souvenirs that you can apply back in your own organization.
Welcome to this podcast on welcoming others!
New Tokyo Disney Attractions--Implications for American Parks!
Disneyland Paris Announcements--Implications for American Parks
What If The Golden Girls Piloted the Millennium Falcon?
Disney-MGM Studio Treasures From 35 Years Ago
Disney-MGM Studios at 35: Lessons & Insights from Opening the Park
Disney's Approach to Guest Accessibility: How Social Media is Yelling Fire in the Lightning Lane
Hiring Lessons From 35 Years of the Disney Casting Center
From Moana to Pandora to Feuding Politics--Disney's 2024 Annual Shareholders Meeting
Disney's Animal Kingdom--Indy, Encanto, Zootopia, Joe Rhode Plus a Breaking Announcement!
From Tiana to Tron: Insights on What's Happening at Magic Kingdom & Beyond
Disney's 60 Billion Dollar Theme Park Strategy
Kansas City: Early Lessons for Walt and Roy Disney
Anything But Fun and Fancy Free
Is Today's Epcot the Best Epcot Ever?
News & A Review of My Recent Disneyland Visit
Disney Dream Cruise: A New Port & Murder Rates in Nassau
"This Changes Everything!" So Let's Talk Epic Universe
Better Magic Kingdom Dining Choices at Disney's Contemporary Resort
Epcot's Annual Figment Festival--Known as The International Festival of the Arts
Celebrating the Country Bear Jamboree As It Closes this Month & Re-Opens this Summer
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