We welcome you to this Disney at Work podcast where we share best in business ideas from the Happiest Places on Earth. Disney CEO Bob Chapek, in a recent Bloomberg interview, shared the following:
“Our guest satisfaction scores since we have re-opened across the world have shown that indeed, our guests are more satisfied than they were even before the pandemic.”
Is this so? Is Disney’s customer satisfaction better than prior to the pandemic? How could it be when COVID has slowed everything down, when guests are having to make a reservation, wear masks, and stay socially distant? How could you have better customer satisfaction when there are no parades, no character meet ‘n’ greets, when many shows attractions are not available and no fireworks mark the conclusion of a park day? We’ll look at how this is not only possible, but what implications there are in your organization and how you should consider the possibilities of improving customer satisfaction, even under difficult times.
Also, if you like this podcast, we really appreciate you helping out the “littlest podcast that ever could by visiting iTunes and giving us a positive rating and review. This helps more people find us out there.
New Tokyo Disney Attractions--Implications for American Parks!
Disneyland Paris Announcements--Implications for American Parks
What If The Golden Girls Piloted the Millennium Falcon?
Disney-MGM Studio Treasures From 35 Years Ago
Disney-MGM Studios at 35: Lessons & Insights from Opening the Park
Disney's Approach to Guest Accessibility: How Social Media is Yelling Fire in the Lightning Lane
Hiring Lessons From 35 Years of the Disney Casting Center
From Moana to Pandora to Feuding Politics--Disney's 2024 Annual Shareholders Meeting
Disney's Animal Kingdom--Indy, Encanto, Zootopia, Joe Rhode Plus a Breaking Announcement!
From Tiana to Tron: Insights on What's Happening at Magic Kingdom & Beyond
Disney's 60 Billion Dollar Theme Park Strategy
Kansas City: Early Lessons for Walt and Roy Disney
Anything But Fun and Fancy Free
Is Today's Epcot the Best Epcot Ever?
News & A Review of My Recent Disneyland Visit
Disney Dream Cruise: A New Port & Murder Rates in Nassau
"This Changes Everything!" So Let's Talk Epic Universe
Better Magic Kingdom Dining Choices at Disney's Contemporary Resort
Epcot's Annual Figment Festival--Known as The International Festival of the Arts
Celebrating the Country Bear Jamboree As It Closes this Month & Re-Opens this Summer
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