Regulation Matters: a CLEAR conversation
Government
Caroline Miller with Tyler Technology and James Collins with Microsoft talk about regulatory modernization, highlighting the difference between a refresh or update and a transformation. They advise to avoid recreating the old system in the new system but instead adopt the new system from the consumer/public's perspective. They talk about the need for government to move to delivery of services as an enterprise rather than individual agencies.
Challenges and tips they offer include setting a vision of where you are, where you want to be, and the case for why you want to get there; defining requirements of your new system and determining if it's a technology need or a change in process need; employing change management skills and patience for adult learners who need to unlearn before they can learn new skills; planning in resources to augment your team so you can focus on this large project; and having a good communication plan and common nomenclature between the agency and the technology vendor.
Transcript: html (https://www.clearhq.org/page-1860699) or
PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode37_Regulatory_Modernization_
011921_transcript.pdf)
Episode 76: Revisiting a Fundamental Question: What It Means to Be a Good Regulator
Episode 75: The Legislative Rundown – What’s Happening in 2024
Episode 74: New Pathways - Alternatives to the Licensure Exam
Episode 73: The What, Why, When, and How of Remedial Educational Interventions
Episode 72: CLEAR’s DEI Resources for Regulators and Revisiting a Conversation on Unconscious Bias
Episode 71: CLEAR Award Recipients: Sharing Insights from Experience (Part 2)
Episode 70: CLEAR Award Recipients: Sharing Insights from Experience (Part 1)
Episode 69: Ethical International Recruitment of Foreign-Educated Healthcare Workers
Episode 68: Navigating Change - Conference Plenary Preview
Episode 67: Practice Authority, Workforce Diversity, and Equity of Care - New Research
Episode 66: Decreasing Application Processing Time While Maintaining Accuracy
Episode 65: Developing a Military Occupational Crosswalk
Episode 64: Citizen Empowerment through Technology Modernization
Episode 63: Regulatory Sandboxes - Concept and Implementation
Episode 62: Themes in Professional Licensing with CLEAR’s Premier Technology Partner, Thentia
Episode 61: Regulatory Connections - The UK’s New Institute of Regulation
Episode 60: Inquiry to Audit - Improving Communications
Episode 59: Evaluating How Medical Boards Communicate about Physician Sexual Misconduct
Episode 58: CLEAR’s 2022-24 Strategic Plan – Supporting the Regulator of Tomorrow
Episode 57: Update on FSMB’s COVID Misinformation Policy
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