Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle

Texting Secrets: Train Your Clients to Save Time & Make You Money

Here are the secrets for utilizing text messaging to help you bring in cases, communicate with clients, share information, make money and save you time and energy, all while making your clients happy. Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.

How to Handle Angry Clients (When You Screw Up)

How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. If we can help, contact me: Thom@GoolsbyLaw.com.

Magic of Perseverance

Attorney Thom Goolsby shares more wisdom from his 25 years in the trenches. Learn how to use a few spare minutes during your day to chart your course and plan business and personal growth to achieve extraordinary results. As with all of his podcasts, Thom gives clear, easy to follow directions and hacks to help his fellow attorneys make the most of their practices. Listen, learn, apply and succeed!

Why You Need to Train Your Clients & How to Do It

You must train your clients from the first meeting what to expect with their case. Not only should you "Under-promise and over-deliver," but you must set reasonable expectations for all aspects of the case: potential results, communication and workload. This podcast is full of great tips to save time and energy when communicating with clients, plus several methods for keeping the clients busy and off your back. Enjoy!

Your Law Firm's Success Starts & Ends with One Word: WHY?

The foundation of success for your law firm is built upon the answer to one word: Why? This podcast explores the mistakes many attorneys make by focusing on what their firm does and how to attract clients, rather than addressing a more basic question. Most marketing stumbles occur when law firms attempt to manipulate potential clients into hiring them, rather than inspiring people who need help. Attorneys must dispense with appeals to price, novelty, peer pressure and fear. Once you understand how to create prestige, you will find it breeds loyalty as well as premium fees. This podcast will help you address the answer to "Why?" and, ultimately, find your firm's passion. When you have established your solid foundation, success will build upon success.