Convenience Matters

How to Cultivate Superfans at Your Stores - Episode 535

In a sea of sameness, cultivating an exceptional customer experience can turn your customers into loyal superfans. Hosted by: Jeff Lenard About our Guest: Brittany Hodak, Customer Experience Expert Brittany is an award-winning author, entrepreneur and customer experience expert who helps businesses turn customers into superfans. When her debut book, Creating Superfans, was released, Forbes declared: "If you have customers, you need this book. Period."

Think Like a Poet, Lead Like a Visionary - Episode 534

Tucker Bryant shares how the creative mindset that drives poets can also unlock modern leadership. Hosted by: Jeff Lenard About our Guest: Tucker Bryant: Poet & Innovation Keynote Speaker After years at Stanford and Google, Tucker Bryant uncovered a surprising truth: the skills that fuel world-class innovation aren't confined to the boardroom—they're also found in the mindset of a poet. Today, he is a nationally recognized poet and speaker, and he will be a keynote speaker at the 2026 NACS State of the Industry Summit.

State of the Union Takeaways for C‑Store Leaders - Episode 533

We break down the industry specific issues President Trump addressed—and those he didn't—and what it all means for convenience retailers. Hosted by: Jeff Lenard About our Guest: Doug Kantor, NACS General Counsel Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-house counsel since 2021. Doug also served as special counsel and deputy chief of staff in the U.S. Department of Housing and Urban Development.

Convenience Retail Has Heart - Episode 532

The NACS Foundation launched a new campaign that reinforces the importance of convenience stores in the communities they serve. Hosted by: Jeff Lenard About our Guest: Kevin O'Connell, Executive Director, NACS Foundation Kevin leads the NACS Foundation and collaborates with industry stakeholders to develop signature programs that align with NACS members' philanthropic priorities, which overall focus on serving first responders, fighting hunger and investing in future leaders.

Consumers Weigh In on Experience, Social Media and the Penny - Episode 531

A look at consumer survey data and industry trends that can create opportunities for convenience retailers. Hosted by: Jeff Lenard