Episode 58: Part Six: How to trigger a client to go from a buyer to an advocate, referring and/or repurchasing
Join hosts Somnath Sikdar and David M Frees for the sixth and final episode of "Understanding the Client Patient Customer Life Cycle":How to trigger a client to go from a buyer to an advocate, referring and/or repurchasing.
Episode 57: Part Five: Education as a driver of consumption to improve retention
Join hosts Somnath Sikdar and David M Frees for the fifth episode of a five part series:Education as a driver of consumption to improve retention.
Episode 56: Part Four: Purchase and Up-sell
Join hosts Somnath Sikdar and David M Frees for the fourth episode of a five part series: The Customer Journey: Purchase and Up-sell.
Episode 55: Part Three: Building Client and Customer Trust Through Indoctrination.
Join hosts Somnath Sikdar and David M Frees for the third episode of a five part series: Building Client and Customer Trust Through Indoctrination.
Episode 54: Part Two: Using Education to Build Rapport and Trust with Clients and Customers
Join hosts Somnath Sikdar and David M Frees for the second episode of a five part series: Using Education to Build Rapport and Trust with Clients and Customers.