Total Success Training

Telephone Skills - Managing Customer’s Expectations

In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way

Assertiveness Skills - Motivation Strategies

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.

Assertiveness Skills - Assertive Strategies

In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to: - State objectives in the positive - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way

Assertiveness Skills - Body Language and Communication

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour: - What it looks like – body language - How it comes across – vocally - This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.

Appraisal Skills - Constructive Criticism pt. 2

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue. Topics include: - Taking down barriers - Showing evidence back up points of view - Reacting accordingly to somebody’s performance - How to build a framework for future constructive criticisms that you want to build