The Charity Charge Show - Nonprofit Podcast

Inside Hope and Healing Survivor Resource Center’s Approach to Outcomes

On this episode of the Charity Charge Show, host Grayson Harris sat down with Teresa Stafford-Wright, CEO of the Hope and Healing Survivor Resource Center, to discuss what it really takes to serve survivors of sexual violence, domestic violence, and human trafficking and what it takes to keep those services running.This is not light work. It is urgent, complex, and deeply human. And it requires more than just good programming. It requires strong operations, honest fundraising, and a community that understands what it actually costs to keep the doors open.Serving Survivors Since 1974The Hope and Healing Survivor Resource Center has served Northeast Ohio since 1974.The organization supports survivors across Summit and Medina Counties with a full spectrum of services, including:24-hour crisis hotlineEmergency shelterCounseling and clinical servicesCourt and legal advocacyHospital accompaniment during forensic examsPrevention education in schools and community spacesEvery service is free. That is not negotiable.As Teresa explained, survivors should not have to pay to recover from a crime committed against them. Whether someone calls at 3:00 a.m. or 3:00 p.m., they are met by trained professionals ready to respond through a trauma-informed lens.This is both crisis response and long-term healing. And it requires serious infrastructure.

Wine to Water with Doc Hendley: From Bartender to Clean Water at the Front Lines

Safe, clean drinking water should be a given. It is not.On this episode of The Charity Charge Show, host Stephen Garten sits down with Doc Hendley, founder and CEO of Wine to Water, to talk about the real story behind the organization, how it grew from a tip jar at a bar to serving millions of people, and what it takes to lead and scale a mission-driven nonprofit for more than two decades.Doc does not dress it up. He talks about mistakes, hard lessons, and why most nonprofits stay stuck under $2M in annual revenue. He also lays out what changed when Wine to Water stopped acting like a typical nonprofit and started building diversified revenue streams like a business.

Baker Ripley and the Power of Purpose: Lessons from a Century of Community Leadership

Nonprofits are often described as mission-driven. But sustaining a mission for more than a century requires more than passion. It demands discipline, evolution, collaboration, and a deep commitment to community.On this episode of the Charity Charge Show, we sat down with Claudia Aguirre, President and CEO of Baker Ripley, a $700 million nonprofit organization serving the Houston region. What followed was an honest conversation about disruption, scale, funding realities, collaboration, and what it truly takes to build an institution that lasts.Founded in 1907 by Alice Graham Baker as part of the Settlement House Movement, Baker Ripley was built on proximity to community.Today, its mission remains clear:Provide resources, education, and connection to vulnerable communities.The organization helps neighbors:EarnLearnBelongBe wellThrough programs including:Head Start and early childhood educationWorkforce developmentImmigration servicesEntrepreneurship supportYouth STEM initiativesSenior programsUtility and housing assistanceScale matters here. Baker Ripley operates with:$700 million annual budget98% public funding$200–300 million in support services annuallyApproximately $15 million in private and foundation funding used largely for innovationClaudia describes the model this way:“We are large when it’s needed, and small when it matters.”

Pamela Davis on Nonprofits Insurance, Risk, and Staying Mission Driven for 35 Years

Insurance is not glamorous. It is paperwork, premiums, and conversations most nonprofit leaders would rather avoid.But if you run a nonprofit long enough, you learn a hard truth.The moment you need insurance is the moment it is too late to start thinking about it.In this episode of the Charity Charge Show, host Stephen Garten sits down with Pamela Davis, Founder and CEO of the Nonprofits Insurance Alliance, a nonprofit insurer that serves roughly 26,000 to 27,000 nonprofits across California and 32 additional states. Pamela shares how a graduate school thesis turned into a 35 year mission, why traditional insurance markets fail nonprofits, and what new and small organizations need to know before a claim ever happens.Episode highlightsPamela Davis is the founder and CEO of the Nonprofits Insurance Alliance, a group of two nonprofit insurers built specifically to serve 501(c)(3)s. One entity insures nonprofits in California and the other insures nonprofits in 32 other states.Together, the organizations serve about 26,000 to 27,000 nonprofits and have grown to roughly $1 billion in assets.Stephen and Pamela also dig into the practical side of nonprofit coverage, what to buy first, how underwriting works for small budgets, and why advocacy has become a crucial part of keeping the nonprofit sector insurable.

SAY San Diego: A CEO’s Playbook for Diversifying Revenue and Protecting Community Programs

In this episode, we sit down with Louie Nguyen, CEO of Say San Diego, to discuss what it really means to run a nonprofit like a business while staying deeply committed to mission.Louie shares his journey from institutional investor and impact investing leader to nonprofit CEO, and how that financial discipline is now shaping SAY San Diego’s strategy. The conversation covers revenue diversification, reserve policy design, social enterprise models, mental health innovation, and what responsible risk-taking looks like in the nonprofit sector.If you are a nonprofit executive, board member, or impact investor thinking about long term sustainability, this episode is worth your time.About SAY San DiegoFounded in 1971, SAY San Diego has grown from one employee to more than 500 staff members serving approximately 45,000 San Diegans each year.Key program areas include:After school programs serving 4,000 students dailyMental health services at 26 school sitesSupport for young mothers from pregnancy through early childhoodFatherhood engagement programsCommunity advocacy and educationWith annual revenue near $30 million, SAY San Diego operates at a scale most nonprofits never reach.What You Will Learn in This EpisodeWhy nonprofits should aim to generate positive marginsThe importance of unrestricted capitalHow to calculate a true rainy day reserveWhy holding real estate is not always the best strategyHow to diversify revenue beyond grants and contractsWhat investment risk looks like inside a nonprofitHow to structure social enterprise investment opportunitiesWhy mental health funding needs long term endowment solutionsKey Topics Covered1. Transitioning from Finance to Nonprofit Leadership Louie explains how his background in institutional investing and impact finance shaped his approach to leadership at SAY San Diego.2. Revenue Diversification in a Volatile Funding Environment With federal and state funding uncertainty, Louie shares how SAY is building independent, self-sustaining revenue streams.3. Rethinking Reserves and Asset Allocation A practical discussion on how CEOs and CFOs should scenario plan, define real operating risk, and segment reserves intentionally.4. The Boba Wellness Model A bold social enterprise concept where SAY acquires boba shops that operate as businesses during the day and convert into youth wellness spaces at night.5. Intellectual Property as a Revenue Strategy How a community safety initiative evolved into a licensing and IP opportunity that can scale nationally.6. The Wellspring Initiative A $2 million mental health endowment designed to fund 1,300 therapy sessions per year in perpetuity for students who need care beyond what school districts cover.