Techtown Service Calls

Without Them, There’s Nothing

The new year is nearly here, and for New Jersey’s Malachy Parts & Service that means a renewed focus on taking care of technicians and their families, plus working to stay ahead of the competition on training and tech. Find out why CEO Rich Malachy calls 2021 “a year for the books,” and how he’ll keep the momentum in 2022. Also joining us is Smart Care’s Matt Homberger with the story of a brand-new grab-and-go merchandiser that couldn’t keep its cool. Plus, hear 2022 wish lists from staff at Refrigerated Specialist Inc., Gary’s East Coast Service and EMR.

You Live and You Learn

Gary Schermann, president of General Parts Group, walks Service Calls through his company’s approach to technician training. Continuing education is “critical,” he says, especially now as manufacturers release new equipment technologies. Next, Dan Reese, director of training at CFESA, shares the costly training error that ruined a resort’s buffet warmers. Finally, we check in with technicians from EMR, Goodwin Tucker Group and Vanco on how to reset customers’ expectations as we emerge from the pandemic.

Halloween Edition - Answering a Call at a Haunted Kitchen

In the spirit of Halloween, Jason Quinones, regional supervisor at Clark Service Group, talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the reason for an oven’s faulty pilot light. But first, Clint Wilson, technician support supervisor with Smart Care Equipment Solutions, brings service technicians up to speed on winterizing an outdoor kitchen. And technicians from Gary’s East Coast Service, Duffy’s AIS, EMR and Hawkins Commercial Appliance Service share possible solutions to industry issues.

Preparing for a Disaster

The Best Ways To Service High-Tech Equipment

From touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Paul Pumputis, service manager at Duffy's AIS, gives a couple tips for techs when it comes to keeping up with smart equipment. Next up, Scott Hester, president of RSI, recalls a service visit involving a neglected margarita machine at a Mexican family-dining restaurant. Then techs from Gary's East Coast Service, General Parts and EMR give advice on keeping a service truck in top condition.