The Broadband Bunch

Episode 474: Kathy Kirchner on Service Assurance, AI Adoption, and Fiber Resilience

This episode of The Broadband Bunch features host Pete Pizzutillo in conversation with Kathy Kirchner, Senior Vice President of Service Assurance at Zayo. Kathy shares her journey from a Sprint call center to leading service assurance for one of North America’s largest fiber networks, with career stops spanning independent telcos, cable operators, Comcast, and startups. Her cross-functional experience in operations, engineering, customer care, logistics, and sales shapes how she approaches service quality and customer experience today. Kathy dives into the realities of running a large, acquisition-heavy network: data integrity challenges, documentation gaps, fiber cuts, and the quest for faster, cleaner integrations. She explains how Zayo is using automation and AI differently—automating workflows like dispatch and ticketing while leveraging AI for alarm correlation, predictive maintenance, and faster RFO creation. Along the way, she talks about building a “single pane of glass” for operations, preparing for AI data center and long-haul demand, empowering teams with shared accountability, and offers practical advice for women pursuing leadership in technology.

Episode 473: Chris Sikora & Tony Thakur on GPC Fiber and Mission-Critical Connectivity

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Chris Sikora, Chief Revenue Officer, and Tony Thakur, Chief Technology Officer at GPC Fiber, to explore their 165-mile, 400G-capable fiber build across Kentucky and what it means for mission-critical connectivity in the region. The conversation traces Chris and Tony’s long careers in fiber, the evolution from Great Plains Communications to the GPC Fiber brand, and why Kentucky’s Louisville–Lexington–Cincinnati–Indianapolis corridor is such a powerful hub for economic growth. The episode highlights how GPC approaches market selection, their focus on mission-critical connectivity for hospitals, hyperscalers, logistics companies, and small businesses, and how vertical integration—designing, building, and supporting their own network—creates a differentiated customer experience. Tony breaks down the network architecture behind their 400G backbone, the path to 800G and 1.6T, ring topology for resiliency, and how they think about backbone, middle mile, and last mile design to ensure scalability and low latency. Chris shares how transparency, geographic expertise, and frictionless collaboration have helped GPC win business with hyperscalers and support economic development in rural Kentucky—“not just lighting up fiber, but lighting up opportunity.” The episode wraps with a look ahead at how AI, security, and seamless customer experiences will shape GPC Fiber’s next chapter in the Southeast.

Episode 472: Travis Rice on Scaling ISPs Through Integration, Automation, and Smart Architecture

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Travis Rice, Senior Director of Sales and Marketing at Camvio, recorded at Calix ConneXions 2025. Travis shares his unexpected path from fintech to telecom, how he landed at Camvio, and the company’s mission to simplify operations for ISPs through its end-to-end OSS/BSS platform. Pete and Travis dig into some of the biggest challenges and trends shaping today’s broadband landscape: fragmentation across systems, the shift toward best-of-breed architectures, and the evolving role of integrations in delivering seamless subscriber experiences. Travis explains why many operators still struggle with brittle scripts, lack of standards, and aging infrastructures—and why consolidation paired with smart ecosystem partnerships is becoming essential. They also explore the current state of AI in telecom, why much of the market is still in the “hype cycle,” and how AI will enhance—not replace—the people behind networks. Travis discusses the real opportunities: empowering CSRs, improving ticketing and escalation workflows, and elevating the customer experience. Finally, Travis offers candid advice for operators navigating digital transformation, system scalability, migrations, and M&A-driven change—reminding leaders that long-term success depends on modern architecture, trusted partners, and a strategy built around data and efficiency, not just new tools.

Episode 471: AI, Fiber Growth, and Rural Strategy with Chris McKenzie of Rapid Fiber

In this episode of The Broadband Bunch, sponsored by ETI Software and VETRO FiberMap, Pete Pizzutillo catches up with Chris McKenzie, VP of Network Operations at Rapid Fiber, while at Calix ConneXions 2025. Chris shares his unconventional journey from the music industry to corporate IT to rural broadband, and how that experience shaped Rapid Fiber’s fast-moving deployment strategy. In just two years, the team has grown from zero to 7,000 subscribers while building out their entire network—staying a full quarter ahead of schedule. He explains why they rejected traditional demand aggregation and instead marketed fiber availability feeder-by-feeder, dramatically improving customer satisfaction and community engagement. Chris also breaks down how AI is quickly becoming essential for small, efficient broadband teams. Rapid Fiber is using automation to reduce truck rolls, stay ahead of network issues, and keep subscriber experiences strong. He also highlights the value of Calix ConneXions, where operators gain direct access to industry leaders and emerging technologies. Tune in to learn how Rapid Fiber is scaling rural broadband with precision, creativity, and AI-driven operations.

Episode 470: Scott Neuman on AI Fluency, Data Foundations, and the Future of Broadband

This episode of The Broadband Bunch features a conversation between host Pete Pizzutillo and Scott Neuman, Corporate Vice President of Marketing at Calix, recorded at Calix Connections 2025 in Las Vegas. Scott shares how Calix is redefining the broadband industry’s approach to AI, customer education, and ecosystem collaboration. He explains how Calix helps service providers move beyond AI “literacy” toward true AI fluency, enabling them to understand, trust, and strategically deploy AI to transform their operations. The discussion covers the importance of building a solid data foundation, the rise of agent-based architectures, and how Calix’s “layer cake” approach ensures that AI initiatives deliver measurable value rather than short-lived hype. Pete and Scott also explore how broadband providers can quantify business impact—from churn reduction and customer success strategies to driving adoption through data insights. Newman offers an inside look at Calix’s Connections On Demand virtual follow-up event, new innovations in SmartLife services, and how AI is enabling a new era of hyper-personalized marketing and customer engagement. The episode closes with a forward-looking discussion on BEAD funding, industry consolidation, and what it really takes for ISPs to thrive in an AI-driven broadband economy.