BSCAI

Inside the Leadership Playbook: BSCAI Past Presidents Live at CS25

In this special edition of Contracting Conversations, we celebrate BSCAI’s 60th anniversary with a panel featuring three past presidents: Arlo Luke (1997), Leroy Dock (2004), and Sally Shopmeyer (2011), moderated by Jason Lee, BSCAI’s 2025 President-Elect. Recorded live at Contracting Success 2025 (CS25) in Las Vegas, our past presidents explore the evolution of the building service contracting industry, the role BSCAI has played in shaping standards, and the personal leadership lessons that have stood the test of time. Conversation Highlights: • Why joining BSCAI was the most important strategic decision for these leaders. • How the industry has evolved: consolidation, technology, and AI. • The enduring importance of relationships and partnerships in business growth. • Sally Shopmeyer on breaking barriers as one of BSCAI’s few female presidents. • Why peer-to-peer education is the secret advantage of BSCAI. • Golden nuggets of wisdom for future leaders: service, gratitude, and execution.

Steven Harper Built the Cleaning Company He Wanted To Work For

In the latest episode of Contracting Conversations, Steven Harper, president and CEO of Spectrum Building Services of America shares his career path: from electrical engineer to working with Fortune 500 companies and finally founding Spectrum, a commercial cleaning company that now generates eight figures in annual revenue. Tune in as he shares how he scaled his business over time and built a company rooted in trust, systems thinking, and a people-first culture. Steven opens up about the early challenges of entering the janitorial industry, how he learned “you can’t scale chaos,” the ways he engineered a service model focused on accountability, and why he believes the future of cleaning lies in a hybrid model of human expertise, robotics, and AI. Conversation Highlights • Applying systems thinking to scale janitorial services • The importance of building infrastructure before chasing growth • How Spectrum doubled its revenue in six months without chasing new clients • The role of AI, robotics, and automation in scaling a service business • How company culture and employee trust drive long-term success • What cleaning-as-a-service means and why it’s the future of the industry

Episode Replay — How BSCs Build Their Business, Featuring Blake Dozier and Cory Jessee of OnPoint

Discover this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company. Dozier and Jessee have been in business together for the last 10 years — combining their expertise in commercial real estate and small business management — and have also had the unique advantage of developing a solid friendship with time. Learn how they got their business off the ground floor, the advice they’d give themselves in those first three years, how their involvement in the industry and BSCAI has impacted their work, the ways they balance their friendship with business, and much more. ++++++++++++++++++++++++++++++++++++++++ Connect With BSCAI Online bscai.org bscai.org/exec facebook.com/bscaipage twitter.com/BSCAI linkedin.com/company/building-service-contractors-association-international/

Episode Replay — How I Grew My Career: Featuring Matt Streiff of The Budd Group

Revisit this fan-favorite episode, originally shared in 2024, or listen again to glean new insights! This episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group. Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique perspective about how he’s grown his career, learning from everything the industry has to offer. Tune in as Matt shares the steps he’s taken to become a leader in the space, as well as his advice for building trusted relationships with clients and sales teams. Listen and subscribe on Apple Podcasts, Spotify or anywhere you listen to podcasts.

From Cleaner to Chief Development Officer: Tom Kruse on Leading With Humility and Earning Client Trust

In this episode of the BSCAI podcast, Tom Kruse, Chief Development Officer at Marsden Holding, LLC, shares his insights on customer engagement and retention. Drawing from his early days as a frontline cleaner, Tom emphasizes the importance of leading with humility and staying connected to the people behind the service. He outlines his framework for success — paying attention, ensuring competence, and showing care — not just to customers, but to employees as well. With experience acquiring over 30 companies, Tom also discusses how to maintain consistent service and values during times of transition.