The AC Podcast

282: Why Leaders Need a Coach's Perspective with Jan Doyle

How do you move from telling your team what to do to truly empowering them? In this episode host, Rosie Nice sits down with Jan Doyle, a specialist in leadership coaching and organizational development, to explore what it really takes to embed coaching into teams and organizations. Jan demystifies the idea of a coaching culture, drawing a clear distinction between professional, 'pure' coaching and the everyday coaching approaches leaders and managers can use to unlock performance. At the heart of the conversation is a powerful mindset shift: moving from telling people what to do to asking the kinds of questions that help them think, learn and take ownership. Jan highlights the conditions that allow coaching to thrive, particularly psychological safety, empathy and a genuine commitment to growth. She explains that when leaders take a coaching approach, feedback lands differently: people are not only more open to hearing it, but they also understand its purpose and see its value for their own development. Jan shares common challenges such as securing senior management buy-in and overcoming resistance to change and illustrates her points with real-world examples. She also highlights practical strategies and ongoing support that help coaching habits stick, reinforcing her key advice: ask, don't tell. This approach empowers teams, drives growth, and demonstrates that coaching skills have value not just at work, but in personal and professional relationships more broadly. You will learn: · Why building a coaching culture starts with a shift from directive leadership to curiosity and questions. · How psychological safety, empathy and a coaching style help people recognise the value of feedback for their growth. · Simple, practical ways to embed coaching habits into everyday management and overcome resistance to change. "It's shifting from telling to asking and applying the principles of coaching without being a true coach: about using that coaching approach in the workplace." Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content. For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-practical-tips-insights-leadership **Join us for the AC 2026 Global Conference: 𝘊𝘰𝘢𝘤𝘩𝘪𝘯𝘨 𝘢𝘴 𝘢 𝘓𝘦𝘢𝘥𝘦𝘳 - a two-day virtual event for leaders and coaches who want to build thriving, high-performing organizations.

281: From Blame Culture to Coaching Culture: Kuoni Tumlare's Journey with Felix Gaehwiler

In the third episode of Building Successful Coaching Cultures, host Rosie Nice, speaks with Felix Karl Gaehwiler, an adaptable and pragmatic leader driving Business Transformation for DMC Europe at Kuoni Tumlare. Felix shares a candid look at life inside a blame-driven sales culture—where responsibility was always pushed outward, energy was low, and while people were functioning, they weren't thriving. The team was stuck, unhappy, and disconnected. Change began when a new Head of Sales, Tim, introduced a coaching-led approach. Rather than giving solutions, Tim first listened—to frustrations, complaints, and concerns—and then asked different questions that challenged individuals and teams to take ownership: "What ideas do you have to solve that?" Felix recalls how challenging this felt at first and how it took him on his own journey, confronting his resistance until he could see the approach working and eventually train as a coach himself. The conversation explores how coaching shifted accountability, relationships, and performance over time, while also highlighting the ongoing effort required to sustain a coaching mindset amid leadership changes, cross-cultural teams, and hybrid working. This episode is a grounded, human exploration of what coaching really looks like inside organisations—messy, challenging, and ultimately transformative. You will learn: · Blame cultures can appear functional while masking stagnation, disengagement, and low accountability. · Listening and curiosity are a key part of building a coaching culture · The powerful shifts that occur over time when a coaching culture is built into organizations 'I think a coaching culture exists when people feel safe to develop new ideas, but even more, when they feel safe to give and accept feedback, irrespective of position or title.' Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content. For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-blame-culture-coaching-organizations **Join us for the AC 2026 Global Conference: 𝘊𝘰𝘢𝘤𝘩𝘪𝘯𝘨 𝘢𝘴 𝘢 𝘓𝘦𝘢𝘥𝘦𝘳 - a two-day virtual event for leaders and coaches who want to build thriving, high-performing organizations.

280: Transforming Sales with Coaching: Insights from L'Oréal

The second episode of Building Successful Coaching Cultures explores what it really takes to embed a coaching culture inside a high-performance sales environment. Host Rosie Nice is joined by Jo Richards, Head of Education at L'Oréal Dermatological Beauty, who shares her first-hand experience of shifting sales leadership from a traditional, directive management style to a sustainable coaching-led approach. Together, they unpack the realities of introducing coaching within fast-paced, target-driven teams—without compromising commercial results. Jo discussed the cultural and practical challenges faced when embedding coaching at scale, from gaining senior stakeholder buy-in to supporting middle managers as they develop new coaching capabilities. She explains how a clear vision and the MAGIC coaching model helped them weave coaching conversations into everyday sales practice, performance management, and team leadership. The conversation highlights how engaging every level of the organisation is critical to building trust, accountability, and long-term career development. This episode is packed with practical insights for leaders, coaches, and organisations looking to build a strong coaching culture that drives both people development and business performance. Jo shares actionable advice on training managers, sustaining momentum through ongoing learning, and balancing coaching with ambitious sales targets—demonstrating how coaching can enhance team dynamics, strengthen relationships, and support consistent high performance over time. You will learn: · How to successfully transition from directive management to a coaching-based leadership approach in high-performance sales teams · The business and people benefit of introducing a coaching culture in the workplace · Practical ways to integrate coaching into everyday leadership and performance conversations "The goal is still the same. You need to hit your sales targets—nothing changes, just your approach." Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content. For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-high-performance-sales-teams **Join us for the AC 2026 Global Conference: 𝘊𝘰𝘢𝘤𝘩𝘪𝘯𝘨 𝘢𝘴 𝘢 𝘓𝘦𝘢𝘥𝘦𝘳 - a two-day virtual event for leaders and coaches who want to build thriving, high-performing organizations.

279: Empowering Performance: Building a Coaching Culture from the Ground Up

In the first episode of Building Successful Coaching Cultures series, host Rosie Nice speaks with Anna Skeats, CEO of the Rainy Day Trust and former CEO of The Mason Foundation. From her early career supporting vulnerable communities to building a national charity from scratch, Anna's leadership has always centred on empowerment over direction. Anna challenges the myth that coaching cultures tolerate underperformance, sharing how coaching approaches actually create high-performing, effective and motivated teams by encouraging the skills and strengths already within individuals and teams. Drawing on her experience at the Mason Foundation, she explores how trust, psychological safety, and clear expectations work together to drive inclusion, accountability, and impact. Throughout the conversation, Anna reflects on the realities of embedding a coaching culture in practice, the importance of listening and responding to real needs, and the incredible results she's experienced. Her insights offer practical guidance for leaders seeking to create sustainable organisations without losing focus on performance, accountability, or impact. You will learn: · How coaching cultures enhance performance and empower teams · How psychological safety and trust unlocks capability · Leadership starts with listening – Responding to real needs, rather than assumptions "I found that the way to empower people to make change was to listen, learn, and respond, not just tell individuals what to do." Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content. For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-empowerment-leadership-trust

278: A Day in the Life of Amanda Pennington and Chris Bibbo: Inside Their Shared Life and Coaching Practice

In this episode of our A Day in the Life series, host Maxine Bell interviews new coaches and life partners Amanda Pennington and Chris Bibbo. They share their journeys into coaching after long careers in the nonprofit sector and reflect on how coaching supported them through major life transitions, including a bold move from the USA to Portugal. The conversation offers an honest, inspiring look at how coaching helped them navigate uncertainty, personal change, and professional reinvention. Amanda and Chris also speak candidly about the realities of building a coaching practice, from attracting clients to hosting their first live offering, the Life Blueprint Workshop, where they found immense joy witnessing their clients' breakthroughs. They explore the emotional heart of coaching, emphasizing self-awareness, courage and compassion to help clients find purpose and meaning in their lives. Their story highlights how coaching is not only a professional path but a powerful tool for resilience, growth, and meaningful connection — for both clients and coaches. Amanda and Chris's warmth and passion for coaching will encourage new coaches, enthuse experienced coaches and ignite those of you looking for authentic, meaningful coaching. You will learn: · Coaching is an impactful, supportive tool for courage and resilience in life transitions. · Building a coaching business requires persistence, experimentation, and a willingness to learn through doing. · How coaching assists, us to listen to our courageous hearts, and not just our 'monkey minds.' 'Seeing a client's life open up brings me so much life. It's an honour and a privilege to be part of that.' Don't forget to subscribe, rate, and leave us a review! Your feedback helps us bring you more valuable content. For the episode resources and guest bio, please visit: https://www.associationforcoaching.com/page/dl-hub_podcast-channel_day-in-the-life-of-coaches-new-coaches-transitions-growth