The Wireless Way, with Chris Whitaker

From Chaos to Clarity: The Critical Role of Process & Communication in Operations, a conversation with Bryce Hayes

Send us a textSummaryIn this episode of The Wireless Sway, host Chris Whitaker engages with Bryce Hayes, a seasoned global operations executive, to discuss the evolving landscape of telecom operations, the challenges faced by TSDs, and the importance of transparency and communication in the industry. Bryce shares insights from his extensive career, highlighting the complexities of onboarding suppliers, managing commission disputes, and the impact of AI on operational efficiency. The conversation emphasizes the need for collaboration between sales, operations, and suppliers to create a seamless experience for advisors and customers alike.TakeawaysBryce Hayes has over 30 years of experience in telecom operations.The trusted advisor model is becoming increasingly important in the industry.TSDs face challenges with the growing number of suppliers and complexity of services.Transparency is crucial in resolving commission disputes and operational issues.Onboarding suppliers requires alignment between sales, operations, and marketing teams.AI can enhance operational efficiency but should be used to supplement human decision-making.Effective communication is key to successful relationships between TSDs, suppliers, and advisors.The best operational practices involve removing friction in processes.Supplier profiles must align with the needs of the advisor community for success.Building strong relationships between sales and ops leads to better outcomes.Sound bites"It's always evolving to solve the same problems.""The trusted advisor model just continues to explode.""Most people are open to it."Chapters00:00 Introduction to Bryce Hayes02:47 Bryce's Journey in Telecom04:42 The Evolution of Operations05:39 Challenges in the TSD Ecosystem09:10 Commission Disputes and Their Impact13:18 Onboarding Suppliers Effectively19:14 Value of TSDs to Suppliers23:21 Improving Processes and Relationships26:29 Identifying Ideal Supplier Profiles26:36 Brokered Relationships in the Channel28:58 The Importance of Transparency and Communication32:06 Top Challenges for Operations Leaders40:16 The Role of AI in Operations46:31 Building Strong Relationships in the ChannelKeywordsTSD, operations, telecom, AI, supplier onboarding, transparency, communication, challenges, commission disputes, advisor communityMore on Bryce Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

From Ice Cream to AI:The 5 C's of Artificial Intelligence with Jason Lowe

Send us a textSummaryIn this episode of The Wireless Way, host Chris Whitaker engages with AI strategist Jason Lowe, exploring the complexities of AI adoption in businesses. They discuss the generational differences in comfort with technology, the fear surrounding AI's impact on jobs, and the necessity for strategic implementation of AI tools. Jason shares insights on the evolving workforce landscape, emphasizing the importance of adaptability and the development of new skills, particularly the 'Five C's'—communication, collaboration, creativity, curiosity, and critical thinking. The conversation highlights the rapid pace of AI advancements and the need for individuals and organizations to embrace these changes proactively.TakeawaysAI adoption is often met with confusion and fear.Generational differences significantly impact AI adoption rates.Job displacement due to AI is a pressing concern.AI is transforming industries faster than previous technologies.The Five C's are essential skills for future professionals.Companies must conduct thorough process analysis for AI implementation.AI tools have unique strengths for various applications.Cultural shifts are necessary for successful AI integration.AI is an investment that requires strategic planning.Proactive learning about AI is crucial for career sustainability.TitlesNavigating the AI Landscape with Jason LoweThe Future of Work: AI's Impact on JobsSound bites"Job displacement is inevitable with AI.""Prepare for societal upheaval due to AI.""Dive into AI now to stay competitive."Chapters00:00 Introduction to AI and Jason Lowe03:48 Jason's Journey into Technology07:08 Understanding AI Implementation Challenges11:05 Fear and Resistance to AI Adoption13:20 Generational Perspectives on AI Adoption18:12 Job Displacement and Creation in the Age of AI24:52 The Future of Work and Career Ladder Disruption27:55 Optimism for AI and Robotics Advancements29:57 The Future of Wireless Technology and AI31:24 Understanding AI's Role in Business Processes33:36 AI's Impact on Revenue Generation36:45 Strategic AI Management in Organizations37:48 Essential Skills for the Future Workforce41:38 Navigating AI Tools and Platforms48:46 Predictions for AI and Workforce ChangesAI Diatribe Also on Apple and SpotifyMore on Jason Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

Demystifying Real Estate Value with Technology, chat with Matthew Schneider, CEO of Building, Inc

Send us a textSummaryIn this episode of Wireless Sway, host Chris Whitaker welcomes Matthew Schneider, the founder and CEO of Building Inc., a real estate data company specializing in valuation, compliance, and digital twins. Matthew shares his journey from being a derivatives trader to venturing into real estate and technology, emphasizing the importance of data in the real estate industry. He discusses how blockchain technology can enhance data verification and transparency, ultimately transforming the way real estate transactions are conducted. Matthew also highlights the significance of digital twins and IoT in monitoring property performance and energy consumption, advocating for a more data-driven approach to real estate management.The conversation delves into the challenges faced by the real estate sector, particularly regarding data integrity and the need for digital transformation. Matthew explains how his company aims to help real estate developers and asset managers transition from outdated systems to a more efficient, transparent, and trustworthy data framework. He also touches on the implications of these advancements for the future of commercial real estate, especially in light of recent market shifts and the ongoing recovery from the pandemic. Overall, this episode provides valuable insights into the intersection of technology and real estate, showcasing how innovation can lead to better decision-making and enhanced property management.TakeawaysData is a key player in real estate.Blockchain technology can verify data and enhance transparency.Digital twins allow for real-time monitoring of property performance.The real estate industry is transitioning to digital markets.Trustworthy data can reduce risks and improve investment outcomes.Chapters00:00 Introduction to the Wireless Web and Guest Introduction02:06 Matthew's Journey from Trading to Real Estate05:23 The Importance of Data in Real Estate07:35 Understanding Blockchain and Data Continuity08:55 The Role of Digital Twins in Property Management11:22 How Companies Benefit from Matthew's Expertise16:08 Integrating ESG into Real Estate Data18:37 The Future of Smarter Cities and Data Accountability24:14 Adoption Rates of Digital Transformation in Real Estate26:02 The Shift in Property Management26:57 Blockchain as a Solution28:14 Short-term vs Long-term Benefits of Digitization32:12 Trends in Building Management34:37 Learning from Past Disasters38:35 The Future of Real Estate Technology40:48 Commercial Real Estate Recovery Post-Pandemic44:07 The Importance of Data TransparencyMore on MatthewMore on BuildingCode and Concrete Podcast Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

Unlocking Human Potential in the Age of AI, with Pukar C. Hamal, CEO and Founder of SecurityPal AI

Send us a textNavigating AI and Security Assurance with Pukar C HamalIn this episode of The Wireless Way, host Chris Whitaker sits down with Pukar C Hamal, founder and CEO of SecurityPal AI, a company that addresses security assurance bottlenecks affecting enterprise deals. Pukar shares his journey from Kathmandu to Silicon Valley, emphasizing the potential of leveraging global talent and the transformative power of technology. The discussion delves into the complexities of AI, the importance of cybersecurity, and the evolving landscape of technical talent. They also explore how AI can enhance efficiency in businesses and discuss the future of work in an AI-driven world. Despite several technical hiccups during the recording, the episode is a compelling conversation about technological advancement, security challenges, and human ingenuity.00:00 Introduction and Guest Welcome00:59 Pukar's Background and Journey01:20 The Value and Impact of AI02:02 Building a Tech Company in Silicon Valley04:11 Silicon Peaks: Bridging Silicon Valley and Kathmandu05:24 Pukar's Early Fascination with Technology09:16 Founding Security Pal AI15:11 The Growing Importance of Security Assurance18:30 Challenges and Opportunities in Cybersecurity19:56 Pukar's Startup Experience20:33 Hiring Elite Technical Talent21:13 Debunking the Myth of Technical Talent23:27 The Future of Jobs in the Age of AI27:20 Introducing SecurityPal AI's New Product29:04 The Role of AI in Enhancing Human Work32:57 Final Thoughts and Future Outlook38:25 Closing Remarks and Technical DifficultiesMore on Pukar C HamalMore on SecurityPal AI Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

Navigate the New Tech Frontier: Participate, Don't Just Watch, a chat with Evan Kirstel

Send us a textExploring the Future of Technology with Evan KirstelIn this episode of The Wireless Way, host Chris Whitaker interviews Evan Kirstel, a B2B social media maven and tech industry storyteller with over 30 years of experience. They discuss Evan's journey in the tech industry, the evolution from 1G to 5G, and the exciting future of AI and 6G. Evan emphasizes the importance of being a content creator rather than just a consumer and shares insights on the impact of AI, wireless technology advancements, and the potential of new tech innovations. The conversation also covers the significance of continuous learning and staying adaptable in the rapidly evolving tech landscape.00:00 Introduction and Guest Welcome01:09 Evan Kirstel's Journey in Tech03:03 The Exciting World of Content Creation03:53 Advice for Tech Enthusiasts09:19 The Impact of AI in Content and Business12:33 Future of Wireless Technology15:33 Closing Thoughts and CES PreviewMore on EvanMore on TechImpact TVSupport the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.