Facts Not Feelings with Brooke C. Furniss

AI vs. Dealerships: The Future of Customer Service! 🤖

🚗 AI is transforming automotive retail—is your dealership ready?In this episode of Facts Not Feelings, I sit down with David Marod, founder of Contactter AI, to explore how AI is reshaping dealership operations, streamlining customer engagement, and boosting lead conversion.🤖 AI isn’t here to replace humans—it’s here to enhance efficiency, eliminate repetitive tasks, and improve customer experiences. But with so much AI hype, how do you separate facts from fiction and successfully implement AI in your dealership?💡 3 Key Takeaways:1️⃣ AI in Dealerships – How AI enhances customer interactions, automates lead engagement, and increases sales.2️⃣ Seamless Integration – The importance of choosing the right AI solution and avoiding tech stack headaches.3️⃣ Customer Experience First – How AI personalizes conversations, boosts customer satisfaction, and supports—not replaces—human interactions.🔗 Connect with Our Speakers:David Marod 👉 https://qrch.net/sr4gty74nmo3  Facts Not Feelings 👉 https://qrch.net/rvwds5eho042🎧 Listen & Subscribe:📲  Apple Podcasts: https://apple.co/3DYjWN0🎵 Spotify: https://spoti.fi/3DNNgFI▶️ YouTube: https://bit.ly/3jDwPoO👍 Enjoyed this episode? Like, comment & subscribe for more game-changing insights from Facts Not Feelings!Chapters:00:35 - Intro: Meet David Marod and Contactter.AI02:00 -  How AI Transforms Customer Engagement & Lead Nurturing05:16 - AI & CRM Integration: The Key to Seamless Dealership Ops 10:52 -  AI Success Story: How Contactter AI Boosted Car Sales14:08 - When AI Feels Human: Evolving Customer Expectations17:04 - Data-Driven Dealerships: Measuring AI’s Impact19:20 - [Sponsored] AI That Sells: How Contactter AI Converts Leads Fast!23:58 - AI + Human Touch: How Contactter AI Enhances Sales Teams26:46 - Avoiding AI Adoption Pitfalls: Key Challenges & Fixes30:43 - FTC Compliance & Texting: Avoid Costly Mistakes!33:36 - Skeptical About AI? Why Dealerships Should Try It!35:33 - Lightning Round: Connect with David Marod & Final Takeaways!

Risk vs. Reward: Business Growth & Reputation

🚨 Is Playing It Safe Holding Your Business Back? 🚨Taking risks doesn’t have to be reckless! Jordan Furniss, a serial entrepreneur, reputation expert, and Founder of Alfa Phox, joins Brooke Furniss to break down:✅ How to take smart risks & avoid costly mistakes✅ The power of online reviews & customer trust✅ Why reputation management is your secret growth weapon🚀 Whether you're a dealer, business owner, or entrepreneur, mastering risk-taking and digital reputation is key to long-term success in today’s market.🔹 Connect with Our Speakers:Jordan Furniss 👉 https://qrch.net/sqyqpppixhfbFacts Not Feelings 👉 https://qrch.net/rvwds5eho042🎧 Listen on Your Favorite Platform:Apple Podcasts: https://apple.co/3DYjWN0Spotify: https://spoti.fi/3DNNgFIYouTube: https://bit.ly/3jDwPoO➡️ This episode is packed with actionable insights to turn vendor relationships into real partnerships and build a stronger reputation in your industry.💡 Enjoyed this episode? Like, comment & subscribe for more game-changing insights from Facts Not Feelings!Chapters:00:42 - Introduction 03:30 - How to Take Smart Business Risks Without Being Reckless07:27 - Creating a Culture of Smart Risk-Taking in Your Business10:40 - When Risks Don’t Pay Off: Lessons from Failure14:48 - Balancing Innovation & Risk: Smart Growth Strategies19:05 - Turning Negative Reviews into Business Growth Opportunities23:18 - Why Online Reviews Define Your Business Reputation27:09  - Proven Strategies to Improve Online Reputation31:51 - Lightning Round: Facts, Risks & Shark Encounters!

🚗 The Car Buying Shift No One’s Talking About!

🚗 The automotive industry is evolving fast! Are you keeping up?Join me, Brooke Furniss, and Tim Cox, Co-Founder of CarNow, as we dive into the biggest shifts in car buying, leadership, and technology in today's automotive world. From rising interest rates to AI-driven solutions and the secret to high-performing dealerships, we break down Facts Not Feelings.🔑 Main Takeaways:1️⃣ Selling Cars the Way Customers Want to Buy – Why payment shopping is dominating the market and how top dealers are adapting.2️⃣ AI & Digital Retailing – The right way to integrate AI without losing the human connection that drives car sales.3️⃣ Leadership & Culture in Automotive – The one factor that separates high-performing dealerships from struggling ones.Connect with Our Speakers:Tim Cox: https://qrch.net/sqvd5fb6322a BZ Consultants Group: https://qrco.de/bcqqFoListen on Your Favorite Platform:Apple Podcasts 🎙️ https://apple.co/3DYjWN0Spotify 🎧  https://spoti.fi/3DNNgFIYouTube ▶️ https://bit.ly/3jDwPoO👉 If you found this valuable, drop a comment! Let us know your biggest takeaway, and don’t forget to like & subscribe for more Facts Not Feelings episodes.🔔 Turn on notifications so you never miss out on expert insights that will transform the way you sell and service cars!Chapters:00:36 - 🚀 Welcome & The Story Behind "Facts Not Feelings” 03:47 - Adapting to Market Shifts & Evolving Customer Expectations 11:50 - Navigating EV Adoption & Market-Specific Strategies14:08 - AI & Service: Enhancing Customer Experience the Right Way19:46 - Leadership That Drives Success: Traits of Top Dealers28:08 - Developing Future Leaders: The Power of Mindset and Growth42:58 - Lightning Round & Closing Thoughts: Leadership, Laughs, and Lasting Impact#CarBuying #Leadership #CustomerExperience

How AI is Revolutionizing Car Dealerships 🚗🤖

AI is transforming the automotive industry—are you ready to embrace the future?In this episode of Facts Not Feelings, Brooke Furniss sits down with Rich Sands, CEO of Stella Automotive, to explore how AI is reshaping dealership operations. From booking service appointments to providing seamless customer interactions, learn how automotive-specific AI solutions are making dealerships more efficient, profitable, and customer-friendly.👉 3 Main Takeaways:1️⃣ AI Enhances Efficiency: Handle repetitive tasks like service appointment bookings while allowing employees to focus on high-value interactions.2️⃣ Choose Automotive-Specific AI: Platforms tailored for dealerships ensure data security and effective communication.3️⃣ AI and Human Roles Unite: Free up your team to build stronger customer relationships and drive revenue.Discover how AI is the key to delivering a frictionless customer experience while protecting your dealership's data and enhancing profitability. Don’t miss this episode—watch now and unlock the potential of AI for your business!Connect with Our Speakers:Rich Sands: https://qrch.net/sop5j0lt3ayu BZ Consultants Group: https://qrco.de/bcqqFoListen on Your Favorite Platform:Apple Podcasts 🎙️ https://apple.co/3DYjWN0Spotify 🎧  https://spoti.fi/3DNNgFIYouTube ▶️ https://bit.ly/3jDwPoO➡️ Whether you're a GM, dealer, or marketing agency, this episode is packed with actionable insights to transform your vendor relationships into true partnerships.👉 Don’t forget to like, comment, and subscribe for more episodes of Facts Not Feelings!Chapters:00:37 - Introduction 01:51 - How AI is Transforming Automotive Customer Service06:08 - Evaluating AI Solutions for Dealership Success08:40 - Key AI Integrations for Dealership Efficiency14:31 - Enhancing Customer Engagement with AI Efficiency17:10 - Leveraging AI Preferences for Better Customer Engagement21:18 - Future of AI in Automotive Retail: Unified Data & Streamlined Operations27:00 - Maximizing AI for Dealership Success: Service Efficiency & Revenue Growth36:28  - Lightning Round 

Streaming TV Ads That Sell: Boost Your Auto ROI 🚗📺

🚀 Dive into the transformative world of automotive advertising with Facts Not Feelings. This week, Brooke Furniss and James Klaus, President of Loon Advertising, unpack how streaming TV is revolutionizing the way dealerships engage with customers. From advanced targeting to clean room data analysis, discover strategies to boost ROI and reach your ideal audience.Main Takeaways:1️⃣ Advanced Targeting: Learn how streaming TV outshines traditional ads with precise audience targeting.2️⃣ Data-Driven Success: Uncover how clean room technology ensures accurate ad measurement and optimized campaigns.3️⃣ Maximizing Media Mix: Discover how streaming TV enhances your overall marketing strategy.💡 Whether you’re exploring Amazon DSP, OTT platforms, or redefining your dealership’s ad strategy, this episode has the insights you need.📣 Love this content? Hit subscribe, drop a comment, and share to help us grow! Join us every week for more expert insights!Connect with Our Speakers:James Klaus: https://qrcc.io/sntnye5uq89u  BZ Consultants Group: https://qrco.de/bcqqFo     Apple🎙️ https://apple.co/3DYjWN0 Spotify 🎧 https://spoti.fi/3DNNgFI   Youtube ▶️ https://bit.ly/3jDwPoOChapters:00:49 - Intro: Transforming Automotive Advertising04:36 - Why Streaming TV Beats Traditional Ads15:00 - What Are DSPs and DV360? Explained Simply16:23 - Choosing the Best DSP: App vs. Device Strategy22:54 - Unleashing Amazon Data for Targeted Ads28:49 - Overcoming OTT Advertising Challenges34:43 - How to Determine Your OTT Advertising Budget38:41 - Lightning Round: Fun Facts and Final Thoughts#StreamingTV #AutomotiveMarketing #DigitalAdvertising #CarDealershipTips #FactsNotFeelings