Welcome to Spilling the T, the podcast that takes you behind the scenes of the MBTA. Hosted by Andrew Cassidy of the MBTA’s Customer and Employee Experience department, each episode takes a deep dive into the inner workings and issues the T is facing. At the MBTA, we believe in transparency, open communication, and continuous improvement. That's why we've created this podcast—to give you a firsthand look at the challenges we face, the innovative solutions we're implementing, and the ded...
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Episode List

Doing More with Less with Sam Zhou

Dec 3rd, 2025 11:00 AM

On this episode of Spilling the T, we’re joined by Sam Zhou, Chief Engineer & Assistant General Manager of Engineering and Capital at the MBTA. Sam shares his innovative approach to streamlining projects at the T. He gives us the rundown on what “A new way of doing business at the T” really means, including how we’re saving money, delivering results more quickly, and making the T better for everyone. How do we “do more with less”? Find out on this episode of Spilling the T! Got questions or ideas for the show? Email us at social@mbta.com – your feedback might end up in a future episode!

America's Transit System with Randy Clarke (WMATA)

Nov 5th, 2025 11:00 AM

On this episode of Spilling the T, we’re joined by Randy Clarke, General Manager and CEO of WMATA, the Washington Metropolitan Area Transit Authority. Randy recaps how he ended up leading WMATA, including stints at the MBTA and CapMetro. Randy also shares what WMATA’s plans for the future are and what the MBTA and WMATA can learn from each other to keep public transit moving in the right direction. Got questions or ideas for the show? Email us at social@mbta.com – your feedback might end up in a future episode!

From Baltimore to Boston with Holly Arnold

Oct 8th, 2025 10:00 AM

On this episode of Spilling the T, we’re joined by Holly Arnold, administrator for the 13th largest transit system in the US, the Maryland Transit Administration. Holly will chat with us about the MTA’s approach to navigating aging infrastructure, funding challenges, fare updates, and how the MTA is working with riders to look towards the future. If you’ve ever wondered how other public transit systems deal with the challenges of maintaining a system that moves tens of millions of people a year, this is the episode for you. Got questions or ideas for the show? Email us at social@mbta.com – your feedback might end up in a future episode!

World Cup Playbook with Erika Mazza

Aug 6th, 2025 10:00 AM

For Boston, Summer 2026 is set to be one of the busiest seasons in recent history. Next year, Massachusetts will host seven FIFA World Cup matches while simultaneously celebrating the 250th anniversary of the nation alongside visitors from around the world. With hundreds of thousands of people anticipated to be visiting the region for these events, the MBTA needed a solid plan to keep riders and visitors moving. On this episode of Spilling the T, we’re joined by Erika Mazza, Senior Advisor for Special Projects at the MBTA. Erika and her team have developed an exhaustive playbook for Summer 2026 that will keep our local riders moving, and allow visitors to explore all that the region has to offer. Come along as we learn about how the T is already preparing for the global stage. Got questions or ideas for the show? Email us at social@mbta.com – your feedback might end up in a future episode!

The T's Biggest Fan with Pari Kim

Jun 25th, 2025 10:00 AM

On this episode of Spilling the T, we’re joined by Pari Kim, one of the stars of Netflix’s "Love on the Spectrum". Long before Pari was featured on the show, she was the MBTA’s biggest fan and a passionate rail enthusiast. In this episode, we chat with Pari about her newfound fame, how she’s using her platform to advocate for public transit, what her plans for the future are, and how she plans to use art to continue to celebrate her passions. Got questions or ideas for the show? Email us at social@mbta.com – your feedback might end up in a future episode!

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