Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors

Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors [Human Experience] He talks about: · Individualization vs Personalization · Removing obstacles and listening to your people · The importance of Emotional Intelligence The book that has influenced Marc the most in the past year: ✔️ Grit: The Power of Passion and Perseverance: https://amzn.to/39W5LJM Marc’s note all the customer service and CX professionals: “Delight your customers and be the subject at their dinner table.” JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://www.cxofm.org/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/