187: Negative Reviews are Good for You

2023-02-03

Negative reviews are an important part of the customer experience, as they provide valuable feedback to creators about how their product or service is being perceived. Reviews can be a source of frustration for founders, as they may not reflect the quality of the work, but rather the disconnect between the customer's expectation and the reality of the product. It is important for creators to stay mindful of how they position their products in the marketplace and ensure that their messaging aligns with the customer's...

Negative reviews are an important part of the customer experience, as they provide valuable feedback to creators about how their product or service is being perceived.

Reviews can be a source of frustration for founders, as they may not reflect the quality of the work, but rather the disconnect between the customer's expectation and the reality of the product.

It is important for creators to stay mindful of how they position their products in the marketplace and ensure that their messaging aligns with the customer's experience.

00:00:00 Negative Reviews
00:01:11 Reality vs Expectation
00:02:43 Positioning Errors

The blog post: https://thebootstrappedfounder.com/negative-reviews-are-good-for-you/
The podcast episode: https://share.transistor.fm/s/46b3421d
The video: https://www.youtube.com/watch?v=fulkEU1JAVU

You'll find my weekly article on my blog: https://thebootstrappedfounder.com
Podcast: https://thebootstrappedfounder.com/podcast
Newsletter: https://thebootstrappedfounder.com/newsletter

My book Zero to Sold: https://zerotosold.com/
My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/
My course Find your Following: https://findyourfollowing.com

Find me on Twitter: https://twitter.com/arvidkahl/

This episode is sponsored by Drata.

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