Jersey Mike’s With COO Mike Manzo

In an episode that sees co-host Zack Fishman fangirl on a least multiple occasions (his order is the #8 Mike’s Way, btw) we sit down with Jersey Mike’s COO Michael Manzo at JM’s HQ on the Jersey Shore. We discuss their creative approach to operational efficiency, their secrets to a fantastic franchisor/franchisee relationship and some new initiatives/technology being rolled out in the next 12-24 months. SPONSORS: SCORPION INTERNET MARKETING: www.Scorpion.co/mb Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue. As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors. To learn more, visit www.Scorpion.co/mb VALYANT.AI: www.valyant.ai Imagine automating the order taking process at your restaurant and freeing your employees to focus on food preparation, payment processing and order accuracy. Valyant AI's artificial intelligence software, think Alexa or Google Home, can speak directly with your customers and take all drive through orders. As a result of automating this task, early Valyant customers have seen their customer’s wait times drop by 10% to 25% on average. The AI never gets tired and you can be assured that in every situation where it makes sense, customers will receive custom up-sell messages. Valyant’s software uses data like trending food items, time of day, weather and even a customer’s decisiveness, to make specific product recommendations. This has resulted in an average order increase of 70%. That’s additional capital you could be earning today. BUSCH GLOBAL: buschglobal.com/ Busch Global is more than a franchise development company. They help you reach your organizational goals through intelligent growth, which comes through understanding your franchise, your concept, your values and vision. The team then builds a plan that identifies the right franchisee targets, and the growth goals that you can successfully support. To learn more about Bush Global, visit www.BuschGobal.com.