The Future of Designing for the Customer | Panel Discussion

For this week’s episode, we are in for a special treat. This is a recording of a fascinating panel discussion called The Future of Customer Experience, by the service design community in Los Angeles. Hosted by John Ayers, who was our guest in episode six, they discuss the differences, similarities, and benefits between service design, design thinking, user experience design, customer experience, and more. The panelists are: Jod Kaftan, Group Design Director at Fjord Sarah Stern, Service Design Manager at LootCrate Michael Hardy, Lead Experience Designer at Tradesy Chris Chandler, Design Practice Lead at Philosophie Seema Jain, Director of Customer Experience at Bluewolf Download the slides and get all the links in the show notes. Special thanks to General Assembly in Los Angeles for being a generous partner in education for the Los Angeles Service Design community. ________ Get a free Idea Brainstorming worksheet: whyservicedesignthinking.com Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.