Bridging the Gap: How CivicReach is Revolutionizing Government Customer Service

What if AI could transform your frustrating interactions with local government into seamless, efficient experiences? In this episode of Founder Shares, Chip Kennedy, founder and CEO of CivicReach, shares how his voice AI platform is revolutionizing government customer service by acting as a “well-trained intern” for local agencies. Chip discusses how CivicReach addresses common frustrations like long hold times and bureaucratic inefficiencies, all while ensuring responsible AI practices that prioritize privacy and empower, rather than replace, human workers. Tune in to discover how AI is reshaping civic engagement and why trust and innovation are key to creating smarter, more efficient public services.

Hosted by Trevor Schmidt, Founder Shares is brought to you by Hutchison PLLC and is edited and produced by Earfluence.