Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]

Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service] Kieron talks about: · The importance of blending both empathy and technology · How to empower your agents to provide empathy · How to set clear expectations · The importance of innovation at Under Armour His note to all customer service professionals: “Listen.” Transcript and show notes can be found here JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn Website Connect with Nick BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here This podcast is under the umbrella of CX of M Radio SUPPORT: Want to support this show? Click here to buy me a coffee SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here