Episode 1 - The Pilot - KM in changing times, with Alicia Hardy

In this episode, Ben Firth speaks to Alicia Hardy, Director of Professional Services at White & Case to understand how knowledge management is used within a large firm at a time of change. Knowledge is the wind behind the sails for many law firms, and Alicia draws upon her experience to discuss the evolution of the important role of KM and how essential it is for keeping things moving.

The pandemic has brought about new ways of working, with technology and innovation coming to the fore in both responding to clients’ needs and keeping on top of legal and market developments. Ben and Alicia discuss how we manage knowledge within our organisations, and the ways we way we use systems to promote and curate information still fit for purpose.