Humanizing Technology: Omilia’s Journey in the Fusion of Conversational AI with Customer Service

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Step into the future of customer service with us as Dimitris Vassos from Omilia pulls back the curtain on how conversational AI is adding a human touch to technology. Discover the strides this two-decade-old company has made in not just executing tasks but in truly engaging customers, all while navigating the twisty road of generative AI, from combating fraud to the eerie realism of deepfakes. It's a behind-the-scenes tour of the revolutionary dance between automated interactions and the human agents who are finding renewed purpose in their elevated roles.

This Monday, get ready for an episode that's not your average tech talk. We're merging insights with real-world experience to reveal how AI and human customer service reps are crafting a renaissance in job satisfaction and customer interaction. From the peaks of voice biometrics safeguarding retail in its busiest seasons to my own adventures with AI tools that craft content with near-human flair, join us for a conversation that's as enlightening as it is practical, showcasing the seamless magic AI brings to the customer service experience.

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