In this episode, our guest is Patti Mara, a renowned expert in independent pharmacy growth and business coaching. With over 20
years of experience, Patti has dedicated her career to helping owners and teams achieve remarkable
results by uncovering the “shifting point” that propels them to new levels of success. Her passion lies in
transforming the way businesses operate. Leading to enhanced customer experiences, substantial
growth, improved customer retention, and increased profitability.
As the founder of PharmacySuccess.com, Patti utilizes her unique insights and expertise to provide
coaching and guidance to pharmacy professionals, empowering them to optimize their operations and
reach their full potential. Through her coaching programs and business strategies, Patti helps owners
and teams thrive in a competitive market, delivering exceptional value to their customers and driving
sustainable growth.
Patti is an accomplished author, having written the influential book “UpSolutions – Turning Your Team
into Heroes and Customers into Raving Fans”. This comprehensive guide offers practical solutions and
proven techniques to transform teams into high-performing heroes, while cultivating a loyal customer
base of raving fans.
Additionally, Patti is the visionary behind The UpSolutions Team Success Training and The Business
Accelerator Framework, powerful resources designed to equip businesses with the tools and knowledge
they need to achieve rapid growth and long-term success.
Interview topics
• The opportunity in change – using crisis to reinvent your pharmacy and emerge as a market leader.
• Reinventing During Disruptive Times – Creating UpSolutions to evolving patient needs.
• Setting you team up to win – The Four Pillars of Team Engagement
• Your customers are always talking to you, are you listening? How to turn your customers into your own Business Growth Catalyst.
Guest - Patti Mara
https://www.pharmacysuccess.com/
https://www.facebook.com/pattimara
https://www.instagram.com/patti.mara
https://www.linkedin.com/in/pattimara
Host - Hillary Blackburn, PharmD, MBA
www.hillaryblackburn.com
@HillBlackburn Twitter
Check out www.rx4mom.com for more info on Dr. Blackburn's maternal health project and follow along @rx_4_mom
Talk to Your Pharmacist has been named a Top 20 Pharmacy Podcasts by Feedspot https://blog.feedspot.com/pharmacist_podcasts/
Successful Startup and Leadership Lessons with Dr. Jonathan Baktari
The Importance of Coaching with Dr. Brooke Griffin
Creating Your Vision and Delivering Value with Dr. Alex Barker
Humanizing the Healthcare Experience with Jennifer Krippner
How to Build a Career by Design vs Settle for Career by Default with Jerry Fu
The New Front Doors to Care with Hims & Hers CMO, Dr. Pat Carroll
Clinical Trials Industry: A Career Option for Pharmacists with David Vulcano
Approach to Wellness through Health Coaching with Dr. Blair Theilemier
Leveraging Tech to Improve Patient Engagement and Communication with Mend’s Matt McBride
Behind the Scenes in Pharmacy Benefits with Joey Dizenhouse
Making Healthcare Easier with Mark Cuban Cost Plus Drug’s, Dr. Erin Albert
Raise Your Hand with Michael Murphy, PharmD, MBA
A Pharmacy for the Public Good with Ed Ullmann of WellnessRx
Innovation to Scale Clinical Impact with Ariel Efergan
Deprescribing with Dr. DeLon Canterbury
Get Ready to Glow with Dr. Allyson Brennan
Looking to the Future with Walgreens Executive, Rina Shah, PharmD
Learn about Illuminate Health with Dr. Stephanie Hyslop
Getting off the Sidelines with Dr. Anjanette Wyatt
Behavioral Technology and the Impact on Medication Therapies and Adherence with Bob Gold, Chief Clinical Behavioral Technologist and Founder GoMo Health
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